Account Manager - London, Canada - EventConnect

EventConnect

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT EVENTCONNECT
At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners.

Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.

EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and is filled with productive energy.

We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

Competitive salary and benefits
Casual but energetic work environment made for today's workers
Performancedriven culture
Growth opportunities
IT equipment provided
A culture of teamwork, celebrations of success, social gatherings and goaloriented work

ABOUT THE ROLE
At EventConnect, our clients are the focus of our team each and every day. As an Account Manager, you are the first point of contact for our Event Owners.

You will have the opportunity to leave a positive first impression of our organization which will lead to year-over-year growth and lasting partnerships.

As an Account Manager you will work with an internal team to grow accounts and build strong partner relationships.

Providing a high and consistent level of service and strategy that will allow for revenue growth, room night sales, referrals and client retention within your book of business.

In doing so, you will strive to be a part of an industry leading Account Management team that is built around the fundamentals of reliability, innovation, professionalism, integrity & teamwork.

Account Managers are the catalyst to uniting the event industry on a single platform that powers amazing experiences".

RESPONSIBILITIES

Drive account growth focusing on yearoveryear increases through strategic planning, negotiating contracts and upselling product to maximize revenue, room nights and reservations per traveling tea
Develop strong partner relationships by staying in constant communication to ensure daytoday and longterm needs are met
Understand partners business objectives, challenges, and market trends to provide strategic recommendations and solutions that align with their goals
Perform reviews regularly with partners to evaluate their satisfaction, identify areas for improvement, and uncover opportunities for growth
Manage partner expectations while providing exceptional customer service
Forecast and monitor account metrics to ensure key performance metrics are met
Liaise with internal teams and executing operational tasks to ensure customer commitments are met
Facilitate software training on internal platform in order for partners to operate and expand their business using the EventConnect software.
Collaborate with clients and internal development team to maintain and grow EventConnect software
Perform administrative tasks such as complimentary rooms, preparing partner strategy documents, partner software set up and CRM management
Execute and manage partner portfolio including, any escalations, event projections and risk management, event renewals and partnership retention Contribute to maintaining and building "best practices/ training material"

QUALIFICATIONS

University or College degree
Proven track record with a strong focus on account management, presenting and meeting with partners, and ability to retain and grow partnerships.
Over 5 years of account management experience in a sports, technology, marketing and/or hospitality industry
Knowledge of the youth & amateur sport industry including a focus on a specific sport
Knowledge of the hotel industry, brand standards & hotel contracts is an asset
Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
Ability to work independently as well as a team player
Ability to multitask and be agile in a fastpaced environment
Accepts and welcomes new challenges
Attention to detail is crucial
Strong problemsolving skills and ability to collaborate with others
CRM experience is preferred (Zendesk, Hubspot, Etc.)
Comfortable working with in proprietary software