Client Assistant Officer - Mississauga, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

What is the opportunity?

As a Customer Assistance Officer (CAO), you will bring your proactive nature and be the first point of contact, greeting customers and answering customer inquiries by guiding them to the right service.

In this role, you will work in close collaboration with the Insurance Advisors and accomplish various telephone and administrative tasks.

RBC's Insurance stores offer clients the ability to obtain insurance advice from qualified Insurance Advisors on an in-person basis within a branch environment.

What will you do?

Put clients first and ensure excellent customer service is delivered from the first point of contact.
Opportunity spotting customers' needs via generated leads and referring them to the appropriate coworker (i.e. Insurance Advisor or Regional Director).
Assist Insurance Advisors with administrative duties such as filing, confirming/booking appointments, ordering office supplies, photocopying, faxing and scanning documents, answering the telephone, correspondence, etc.
Develop relationships with service partners and the local market to optimize business opportunities and referrals.

What do you need to succeed?

Must-have

Superior verbal and written communication skills, with particular emphasis on telephone sales skills
Strong customer service and organizational skills
Selfstarter with proven initiative and ability to work with little or no supervision.
Ability to prioritize responsibilities to provide maximum impact.
Completion of LLQP license within six months of start date.
Work schedule: Monday to Friday 9:00 a.m. to 5:00 p.m.

Nice-to-have

Experience in the Insurance industry.
Call Centre experience is an asset.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive and highperforming team.
Opportunity to do challenging work.

Job Skills

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880

FINANCIAL DR:

MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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