Ramp Operations Manager - Richmond, Canada - SAMSIC Assistance Canada Inc

SAMSIC Assistance Canada Inc

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

As a leading service provider in the airline industry, we are seeking an experienced, success driven
Ramp Operations Manager to oversee the ramp operations of different key accounts.

This position requires a people-oriented team motivator that can successfully manage the needs of the customer, the employees and requires an individual who has proven success in leading teams, in an airport environment.

This position would be responsible for, but not limited to, the following:_
Ensuring leadership and frontline employees are providing safe, efficient and timely operations at all times
Customer relations
Scheduling and operational planning
Quality control and safety management
Foster and maintain an environment and culture where the safety of our team members and customers is of paramount importance
Manage the daytoday operations (ramp, baggage, or transfers) with primary responsibility for scheduling/staffing, managing daily budgeted hours, payroll and overtime of the operation
Lead a team of supervisors, leads, and agents, including team member coaching, mentoring, and supporting individual development
Establish and maintain a culture that encourages open communication, and where all team members feel valued, connected, and engaged in the success of the operation
Recognize and celebrate individual and team performance
Monitor, assess, and report on team performance as needed and drive ongoing improvement
Investigate and report on delays, baggage performance, irregularities, and safety and compliance concerns, as well as share lessons learned and develop solutions for future prevention
Prepare necessary improvement plans, plan and execute initiatives, and coordinate efficient monthly/quarterly team member work schedules
Ensure tools and equipment are available and in working condition for team members to perform job functions effectively
Ensure that equipment and facilities are maintained in excellent condition, clean, organized, and free of hazards and clutter
Supervise and fulfill all administrative duties inherent to this position in a timely manner to include scheduling, training, discipline and team member performance development
Ensure compliance with company policies and all regulations of federal, state and local airport authorities
Conduct audits and observations to ensure compliance with company and customer policy and expectations
Eligible to work in Canada
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details
Posses a valid provincial driver's license
Other duties as assigned