Customer Service Representative - Delta, Canada - Apps Cargo Terminals

Apps Cargo Terminals

Verified Company

Delta, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Business Unit:
Apps Cargo Terminals

Position:
Customer Service Representative (Intermodal Division)

Location:
Delta, BC

Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our "core values" of integrity, respect & continuous improvement.

Our motto is "we promise performance, we deliver service" and our team is an integral part of this.

As part of our continued growth, we are looking for a
Customer Service Representative (Intermodal Division) who will interact with customers to provide and process information in response to inquiries, concerns & requests.

This role reports to the Intermodal Manager. The incumbent takes charge of the entire Intermodal process to ensure all shipments are complete and meet deadlines.

EXPERIENCE IN A CSR ROLE IN AN OFFICE ENVIRONMENT IS MANDATORY

Responsibilities:

Create freight bills & preparing manifests & BOLs.
Scanning paperwork into our inhouse system
Communicating with carriers and team members
Update forms & reports
Manage customers' accounts.
Obtain, evaluate, and handle all relevant information to resolve inquiries and complaints promptly.
Direct requests and unresolved issues to the designated resource
Communicate and coordinate with internal departments including Operations and Transload.
Follow up on customer interactions.
Efiling freight documents.
Answering telephone
Willing to work occasional extended hours as required.
Other duties as required.

Qualifications & Key Competencies:

Min. Grade 12; bachelor's will be a bonus.
Min 1 year experience working in an office environment.
Knowledge & experience in handling Intermodal shipments will be given preference.
Proficient knowledge of Outlook, Word, and Excel spreadsheet
Must adhere to customer service principles and practices.
Ability to communicate effectively both orally and in writing in English.
Good analytical and mathematical skills
Strong organizational skills: attention to detail is required.
Ability to meet deadlines and report to higher management of any concerns in a timely manner.
Excellent problemsolving skills: ability to resolve issues effectively and efficiently.

Hours and Location:

Monday to Friday: :30
Terminal Location: Delta, BC (near Boundary Bay Airport)

Benefits:

A supportive work environment
Medical benefits plan
KPI Bonus plan

Intended Job Posting Audience:

Anyone who can legally work in Canada

To:
Kiran Judge

We thank all applicants for their interest however only those selected for an interview will be contacted.
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Please note that Apps Cargo Terminals is an Employment Equity company_

Salary:
$46,000.00-$48,000.00 per year

Benefits: