Receptionist - Toronto, Canada - CT Corporation

CT Corporation
CT Corporation
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Help us boldly shape retail in Canada
Canadian Tire Corporation's (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922.

Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people.

To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada's retail industry.

As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.


The Front Desk Coordinator is the first point of contact for guests to Canadian Tire's Home Office, both in person and on the phone.

They provide exceptional customer service that is aligned with the Canadian Tire brand and is responsible for checking guests in, ensuring the host is aware of their guests' arrival and fielding all phone calls to the main switchboard.

The Reception Coordinator is responsible for access control and visitor management as an extension of the Corporate Security team.

The Front Desk Coordinator is engaging, enthusiastic, has a passion for customer service and will go above and beyond to ensure all guests are well taken care.


What you'll do

  • Check in guests to Home Office
  • Inform the hosts of their guests' arrival
  • Ensure all security protocols are followed
  • Answer calls at main switchboard and transfer calls to correct contact or respond to questions from callers
  • Act as Meeting Room administrator
  • Recommend improved processes and structure for Reception and Switchboard that are in the best interest of the business, guests and callers
  • Provide exceptional customer service
  • Oversee meeting room management and ensure all are clean and wellmaintained (involves checking rooms to ensure equipment functions, spaces are clean and contain the correct number of chairs)
  • Maintain manuals, follows Standard Operating Procedures
  • In the event of a crisis, ability to maintain calm and follow process
  • Ensure message is consistent with External Communications and that proper protocols are being followed

What you bring

  • Previous experience in customer service, office administration or similar role
  • Post secondary education in Hospitality, Communications, Public Relations, Journalism,
  • Quick learner in partnership with corporate security practices
  • Strong interpersonal and problem solving abilities
  • Ability to work cohesively when escalations are necessary
  • Bilingual preferred

#LI-UH1 :

_Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It's more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart - these are some of the many reasons why Canadian Tire Corporation is one of __Canada's Best Managed Companies _
_. _

_To learn more about this team and the Canadian Tire family of companies follow us on __LinkedIn _**_. _
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