Team Lead, Distribution Centre - Brampton, Canada - Indigo Books & Music

Indigo Books & Music

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
**_

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description:

SHIFT:
Days

As the DC Team Lead, you will support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy.

Your role as a Team Leader is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results.

You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity.

DAY-TO-DAY RESPONSIBILITIES

Manage the daily operations of:
DC Support area and/or
Put To Light or Batch Picking areas and/or
Inbound area and/or
Outbound area and/or
Online services and/or any other functions as assigned.
Provide direction and management to all operation's employees.
Provide direction and management to all operation's employees.
Execute the daily operating plan for the facility while ensuring inventory accuracy, quality, and productivity goals are being met.
Ensure adequate staffing within your area to meet the operating plan.
Report to Team Manager on your area's performance related to quality, productivity, service and cost.

KEY PERFORMANCE MEASUREMENTS

Engagement
Overall facility engagement scores
Safety accidents within your area of responsibility
Quality quality rate within your area determined through QA processes
Service performance of your area against daily production plans
Cost overall productivity rates within your area as compared to goals

KEY ACCOUNTABILITIES

Support and empower Team Members to make decisions, create a highly engaged and high performing team.
Role models Indigo's High Performance Characteristics
Participate in the recruiting and developing a highperforming team that is accountable for creating a bestinclass employee experience
Works with the Team Manager to develop internal talent; building a bench for future business needs
Provide consistent, and ongoing feedback to your team
Look for opportunities for selfdevelopment and provide continuous feedback to Team Manager
Lead by example by following all Indigo policies and procedures
Work in a team environment, communicating effectively with all levels of team while maintaining an adequate level of confidentiality
Participate in annual performance appraisal with Team Manager
Effectively conduct and deliver disciplinary actions, as needed to your team
Ensure that facility cleanliness is maintained daily.
Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately.
Conduct a daily start up meeting with your team.

These meetings should be used to update your group on:

Standings on measured goals
Employee recognition
Information regarding the business
Upcoming events/business
Set reasonable and concise expectations for each member of your team.
Regularly recognize employees for contributions or achievements.
Cultivates an environment of trust where the opinions, voices, and wellbeing of employees are valued, enabling people to bring their best selves to work
Inspires a customercentric culture bringing to life Indigo's mission of creating joy and enriching lives, and the Indigo Distribution Centre's mission of shipping joy and knowledge
Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
Is an agent of change
Responds to employee feedback in a timely manner ensuring that the employee remains a top priority
Establishes high performance peer relationships
Maintains and nourishes relationships with all Indigo employees and business partners
Remains current and commu