Parts and Service Coordinator - King, Canada - Priestly Demolition

Priestly Demolition

Verified Company

King, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Parts and Service Coordinator

The Parts and Service Coordinator will be responsible for providing fleet operations and administrative support with scheduling the servicing/planned maintenance for heavy equipment, ordering parts and inventory control.

This position will support parts and services strategies, increasing parts sales, providing service solutions and coordinating territory management initiatives.

Core Competencies

Customer Focus
Communication
Energy and Stress
Team Work
Quality Orientation
Time Management
Adaptability / Flexibility
Creative and Innovative Thinking
Decision Making and Judgement
Planning and Organizing
Problem Solving
Result Focus
Accountability and Dependability
Ethics and Integrity
Mediating and Negotiating
Enforcing Laws, Rules and Regulations
Position Requirements

Job Duties

Plan and coordinate all repair/service/planned maintenance and parts requirements for the Shop
Update work orders with appropriate information to provide information more quickly and easily to Customers
Coordinate stock availability; track and order parts and perform inventory audits
Develop and maintain customer and vendor relations and agreements
Respond to internal inquiries to support Field Operations personnel and provide reports and updates to Fleet Operations Manager as required

Measure and monitor key customer service areas including call handling, repair turnaround time, first time completions, work order aging, days to first visit, and customer satisfaction.

Review reports (e.?g.?, inventory, sales and daily reports) to optimize decision making
Implement and support new business strategies for creating or improving processes and procedures to improve corporate performance
Understand the key parts sales strategies in each market and partner with the team to support in execution of those strategies
Remain up to date with industry trends and business landscape
Complete additional projects and tasks as assigned

Requirements:

Five or more years' previous fleet coordination and inventory control experience in a technical environment. Experience with parts and fleet service coordination in the construction industry preferred.
High School diploma, G.E.D. or equivalent. Post-Secondary diploma or degree in a technical field preferred.
Advanced experience using a CRM, MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
A proven track record providing operations and business development support
Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
Effective attention to detail and a high degree of accuracy.
High level of integrity, confidentially, and accountability.
Sound analytical thinking, planning, prioritization, and execution skills.
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
Ability to work independently and in a team-based environment

Work Conditions

Ability to attend and conduct meetings.
Manual dexterity required to use desktop computer and peripherals.
Interacts with employees, management and the suppliers at large.
Ability to lift up to 50 lbs.
Indoor and outdoor conditions.
Sitting, standing, bending and walking.
Repetitive work.
Overtime as required.

Equal Opportunity Employer

Measure and monitor key customer service areas including call handling, repair turnaround time, first time completions, work order aging, days to first visit, and customer satisfaction.