Service Desk Analyst at Client Site in Ottawa - DXC Technology

DXC Technology

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device.

We empower a personalized experience that enables employees to work seamlessly and securely.

_ About The Role_

_ What You ́ll Do:
_

Ensuring the Helpdesk is always monitored during hours of operation.
Responding to calls in a timely, courteous, professional, and appropriate manner.
Assessing and resolving all service requests based on urgency, type of issue and available resources.
Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
Documenting details of issues, and work completed to resolve them, in a ticketing system.
Other duties may also be assigned.

_ Who You Are:
_
- bilingual (English/French)

Superior written and verbal communication skills in both English and French are mandatory.
High school education or equivalent.
13 years' work experience or equivalent combination of experience and college level education.
IT Technical graduate applicants will be strongly considered.
Experience in customer facing role, either remote or face to face.
A positive attitude and a drive take care of client needs.
Ability to work independently as well as in a team environment.
Ability to maintain a high quality of service despite tight timelines.
Competency prioritizing and redefining priorities when necessary.
Knowledge of call routing and case management processes.
Experience with Microsoft Windows, Microsoft Office, and printers.
Knowledge of document management systems, networking, and mobile phones an asset.

_ Work Environment_
Work assigned eight-hour shifts, Monday to Friday, covering a range of 5:45 AM to 6:15PM.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.

At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues.

You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Note:
This option is reserved for applicants needing a reasonable accommodation related to a disability.