Order Entry - Toronto, Canada - Dempsey Corp Canada
Description
This position is responsible for accurately processing customer orders, responding to customer inquiries and requests for account information, handling in a professional and prompt manner customer service issues, and maintaining customer loyalty and satisfaction by always providing exceptional customer service.
Duties and responsibilities
- Receive, process, and confirm the accuracy of orders from customers by utilizing customer purchase orders and our internal ERP and CRM systems
- Respond in a professional manner to all customer requests (internal and external), and follow up in a timely manner.
- Proactively engage with customers to "upsell" whenever possible
- Edit and transmit Work Orders or Bills of Ladings to warehouses or suppliers and follow up on their status regularly
- Input and maintain the accuracy of information located in customer master files and customer product files.
- Process returned goods forms according to established department policies and procedures.
- Check on credit status when processing orders and work closely with the accounts receivable department to resolve any credit issues.
- Work closely with purchasing to provide updates on backorders to customers in a timely manner.
- Maintain relationships with account managers to exceed customer expectations and to quickly resolve issues.
- Initiate, manage, and follow up on customer service nonconformance cases
- Manage all essential correspondences with internal and external customers Act as a backup to the other customer service representatives Participate in regular training and personal development activities
- Performs special projects and other related duties as assigned.
Qualifications
- Minimum of 1 year of related work experience with emphasis on entering orders, receiving, managing inbox tasks, and following orders through the warehouse to delivery.
- Experience with logistics would be considered an asset.
- Experience with an ERP, or eChempax is an asset.
- Must have excellent written and verbal communication skills (English).
- Excellent organizational and prioritization skills, with emphasis on time management and multitasking.
- Strong team player, able to work independently and relate well with all levels of staff
Compensation and Benefits
- Competitive base salary
- Annual bonus based on the company's financial performance
- Attractive Benefit Package
- Workfromhome privileges (Commute to downtown Toronto required currently minimum 2 days per week)
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