Investment Banking Application Support - Toronto, Canada - Exadel open positions

Exadel open positions

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CPQi provides consultative services and expertise to help our clientele in the financial industry deliver better services to their users, speed up development lifecycles and bring them into a digital age. We work with 8 of the world's top 12 banks, exposing our team to the most exciting technologies and strategies in today's digital era. You will be working on various projects supporting our clients and we want you to grow with us. In doing that we focus heavily on the progress and education of all of our team members. That's why we invest in you by offering CPQi University, paid certifications and other training programs. We want to build a career for life here at CPQi.

We are seeking a team lead to lead our Application Support teams which encompasses regulatory reporting and our Investment Banking function. This includes CRM and Equity research. Monitors, restores service, changes, supports, and handles day-to-day activities required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, effective Problem management, and engages 3rd party providers and/or Development as required.

Ability to work in a trade floor environment. Prioritize and manage user expectations.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Recommends and implements solutions based on analysis of issues and implications for the business.
Identifies emerging issues and trends to inform decisionmaking.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Proactively monitors system performance, exceptions, and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
Supports deployment activities, managing implementation issues to resolution.
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
Develops or helps to develop the knowledge assets required for the operation.
Promotes adherence to standards and industry best practices.
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.

Qualifications:

57 years of work experience in IT.
Experience leading a small team.

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Hands-on functional and technical troubleshooting expertise in any of the following systems: Message Automation, Blue Prism, Broadridge products, or similar platforms
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Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.

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Investment Banking knowledge/experience is required
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