Casino Vip Host - Vancouver, Canada - Parq Vancouver

Parq Vancouver

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OUR COMPANY

Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

The Casino VIP Host will work with the VIP Relations team as well as various operations department to identify and develop strategic relationships with guests, and to create an exclusive VIP experience while providing superior service to our guests while on site. As the Casino VIP Host, this role will manage relationships with guests and all nongaming and gaming departments to ensure smooth running operations and seamless superior service.

Cultivating strong relationships with our players and staff will grow loyalty to our operations and translate to our long term financial success.

The Casino VIP Host will work with the VIP Relations Manager under the Vice President of Marketing to analyze and strategize the performance opportunity of revenue and services provided to our guests.

WHY WORK AT PARQ

Extended Health and Dental Benefits
RSP/RRSP Matching
Employee and Family Assistance Program
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets
Discounted rates at local businesses within the community
Volunteer opportunities
Employee Recognition Program
Opportunities for growth and development
Companywide events
Refer a Friend Program

DUTIES AND RESPONSIBILITIES

Create a culture of complete guest satisfaction through all interactions with Associates and guests
Assist guests with information on services available and coordinate all necessary arrangements as requested
Collaborate with various departments to create unique VIP experiences
Required to make player comp decisions based on play history and potential play in accordance to ROI
Contact players regarding available offers, promotions, and invitations to VIP events
Arrange transportation to the property either through a network of representatives, directly with guest, or on a group/individual basis
Provide scheduling arrangements for hotel and/or restaurant when required
Utilize telephone system for incoming/outgoing calls in accordance to department standards
Adhere to company strict confidentiality of all information of players and casino policies and procedures
Resolve guest relations issues with the assistance of all management
Develop new and current player relationships
Assists with organization and implementation of players' parties, special events and promotions
Provide updated customer information to the department promptly, notify a member of the Host team of guest comments and/or complaints, collecting guest play preferences with each interaction
Communicate guest player experiences to the Executive Casino Host and acting as a liaison between VIP guests and our Hosts
Other duties as assigned

QUALIFICATIONS AND EXPERIENCE

Must have good overall communication skills in English (verbal, written, spoken), an asset to be able to communicate in other languages
One (1) to Three (3) years of experience in a customer service environment, as a Host or Concierge is an asset, casino industry related experience preferred
Knowledge of current casino operations is preferred
Ability to effectively manage time and perform multiple tasks simultaneously
Must be proficient with customer PointofService systems

CERTIFICATES AND/OR LICENSES REQUIREMENTS

Ability to obtain a valid GPEB registration
Ability to complete all BCLC required trainings
Serving it Right Certification

PHYSICAL REQUIREMENTS

Able to lift, handle, and transport materials that are over 20lbs
Required to sit, stand and walk during working hours
Must be able to work extended hours during the week and on weekends is often required to meet deadlines
We would like to acknowledge that at Parq Vancouver we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations_