- Resolve the daily technical issues reported by end users in the company
- Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA's
- Troubleshoot problems with laptops, desktops and other equipment and perform hardware replacements or upgrades as needed
- Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
- Provide training on new and existing applications as required
- Working with the Infrastructure group when required
- Create how-to documentation to assist people with various computer tasks
- Assist with or lead team initiatives
- Physically install and deploy new equipment as required
- Be available for flexible hours when required
- Scheduled to work on-call
- Maintain asset and system records
- This is an In Office position
- Other duties as assigned
- Completion of a college diploma and minimum of 2 - 3 years related experience
- Experience with the setup and maintenance of network PCs, laptops and printers
- Ability to fully troubleshoot and support Microsoft Windows and Mac users
- Competitive Wages
- Comprehensive Benefits Program
- Profit Sharing Opportunities
- Tuition Reimbursement
- Opportunities for growth and advancement
- An exciting and rewarding career
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Simulator Technician I
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PC Technician - Mississauga, Canada - Manitoulin Group of Companies
Description
Job DescriptionWhat do we offer?
