About Atif Rehman:
- Over 3 years of experience of advance level desktop and VM support /trouble shooting using Windows OS in physical and cloud environment. Provide full support for OS, application, network and telephony components. Data management, dealing with internet security, firewall, virus, spam etc.
- Dealing with Windows Active Directory admin & security. Office365 and virtualization technology i.e. VMware, Hyper-V infrastructure. Support Routers, Network Switches & TCP/IP. Asset inventory management.
- Advance level user of Microsoft Office, Excel, Power Point, and Outlook. And different reporting software.
- University Degree in Management Information System. Diploma in Information Technology Administrator.
- Excellent customers service skills, interpersonal, organizational and communication skills. Strong time management and multi-tasking ability in fast paced environment. Self-motivated and focused on delivering high quality product. Strong root cause analytical skills.
Experience
UR Cell Connections Inc. System Support (Apr 2018 till Present)
- Provides 2nd & 3rd level application and PC support to various clients & internal employees.
- Asset management, remote desktop support.
- Install and configure hardware as needed.
- Monitored and responded to hardware and software problems.
- System performance monitoring and optimization
- Clients problem solve using Remotely Connected Software.
MDX Technologies: Technical support (Jan 2017 - Feb 2018)
- Provide technical support to business and individuals.
- Installation, configuration and maintain of windows OS systems
- Desktop support including imaging and desktop rollouts.
- Create and manage virtual machine and installed VM tools
- Maintain, troubleshooting and support user and system applications
Micro Computer Consulting : System Support (Feb 2016- Nov 2016)
- IT support for in-house, remote teams, in person and phone for various hardware and software problems.
- Troubleshoot, maintenance, installation, configuration Dell, HP, Lenovo Systems etc.
- Provide technical support to employees for computer systems, software/hardware systems, applications and LAN components .
- Use Active Directory/ MS Exchange to manage accounts, security groups, distribution lists & mailboxes.
Ricoh Canada: Technical Support (Nov 2015 – Dec 2015)
- Support Lotus Notes
- Firebird Wireless Setup
- Handling of Canadian Network devices
Techno Beaver: System Hardware & Software Technician (Mar2010 – Dec 2015)
- Backup Maintenance
- Data Recovery
- Hardware Procurement
- OS upgrade specially Windows
- Handling of Network devices
- VPN setting
- Computer trouble shooting, data management, dealing with firewall, virus, spam etc.
- Hardware/software/security upgrade when required.
Education
Diploma in Information Technology Administrator Trios College, Canada
(PC Administration, Network Administration,
Window server Administration, Enterprise Messaging & Mobile Administration)
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Support spécialisé
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