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Atif Rehman

Atif Rehman

System Support

Technology / Internet

Mississauga, Ontario

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About Atif Rehman:

  • Over 3 years of experience of advance level desktop and VM support /trouble shooting using Windows OS in physical and cloud environment. Provide full support for OS, application, network and telephony components. Data management, dealing with internet security, firewall, virus, spam etc. 
  • Dealing with Windows Active Directory admin & security. Office365 and virtualization technology i.e. VMware, Hyper-V infrastructure. Support Routers, Network Switches & TCP/IP. Asset inventory management. 
  • Advance level user of Microsoft Office, Excel, Power Point, and Outlook.  And different reporting software. 
  • University Degree in Management Information System. Diploma in Information Technology Administrator.
  • Excellent customers service skills, interpersonal, organizational and communication skills. Strong time management and multi-tasking ability in fast paced environment. Self-motivated and focused on delivering high quality product. Strong root cause analytical skills.

 

Experience

UR Cell Connections Inc.    System Support (Apr 2018 till Present)

  • Provides 2nd & 3rd level application and PC support to various clients & internal employees.
  • Asset management, remote desktop support.
  • Install and configure hardware as needed.
  • Monitored and responded to hardware and software problems.
  • System performance monitoring and optimization
  • Clients problem solve using Remotely Connected Software.

 

MDX Technologies:              Technical support (Jan 2017 - Feb 2018)

  • Provide technical support to business and individuals.
  • Installation, configuration and maintain of windows OS systems
  • Desktop support including imaging and desktop rollouts.
  • Create and manage virtual machine and installed VM tools
  • Maintain, troubleshooting and support user and system applications 

 

Micro Computer Consulting :             System Support  (Feb 2016- Nov 2016)

  • IT support for in-house, remote teams, in person and phone for various hardware and software problems.
  • Troubleshoot, maintenance, installation, configuration Dell, HP, Lenovo Systems etc.
  • Provide technical support to employees for computer systems, software/hardware systems, applications and LAN components .
  • Use Active Directory/ MS Exchange to manage accounts, security groups, distribution lists & mailboxes.

 

Ricoh Canada:                             Technical Support (Nov 2015 – Dec 2015)

  • Support Lotus Notes
  • Firebird Wireless Setup
  • Handling of Canadian Network devices

 

Techno Beaver:                     System Hardware & Software Technician (Mar2010 – Dec 2015)

 

  • Backup Maintenance
  • Data Recovery
  • Hardware Procurement
  • OS upgrade specially Windows
  • Handling of Network devices
  • VPN setting
  • Computer trouble shooting, data management, dealing with firewall, virus, spam etc. 
  • Hardware/software/security upgrade when required.

 

Education

Diploma in Information Technology Administrator                                                      Trios College, Canada

(PC Administration, Network Administration,

Window server Administration, Enterprise Messaging & Mobile Administration)

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