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Chargebacks Officer - Calgary, Canada - ATB Financial
Description
Our bottom line is different.
There's something special about working at ATB, and it's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work. Maybe it's our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren't our clients.
Whatever it is, you won't find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.
Department: Fraud Management
Job Number: REQ7599
Location: Calgary or Edmonton, AB (Hybrid)
Apply by: May 26, 2024
Paygrade: G - OTH
System Title: Chargebacks Officer
# Positions available: 1
Leader Name: Director, Fraud Risk Management
Work Arrangement: Hybrid: You'll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives.
Please note that this is a temporary position for 18 Months to cover a maternity leave.
As ATB's next Chargebacks Officer, your primary accountability is to resolve card fraud claims and disputes on behalf of ATB customers. The Chargebacks Officer must comply with payment card dispute standards and regulations and act ethically in resolving customer disputes. Through dispute resolution, the Chargebacks officer supports ATB and its clients in recovering funds lost as a result of fraud across critical products and services.
Responsibilities:
The Chargebacks Officer is responsible for completing the below tasks. In addition, the Chargebacks Officer must be willing and able to learn new processes and take on new work responsibilities as new product offerings are implemented.
Requirements
At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying
Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.
Online applications are preferred. Please let us know if you require any accommodations.
Benefits
Be great. Be you. Believe.
We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.
What happens next?
Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.
Stay in touch
ATB is excited to know you're interested in a career with us Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.
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