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Manager, Programs and Services - Toronto, Canada - CultureLink Settlement and Community Services

CultureLink Settlement and Community Services

Verified Company

Toronto, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job title:
Manager, Programs and Services - Settlement and Welcome Program

Hours: 35 hours per week

Start / End Date:
As soon as possible

Posting Date:
April 18, 2024

Reference Number:
CLNU

Deadline to apply:
Open until filled

CultureLink Settlement and Community Services (CultureLink) is a Not-for-Profit Charity settlement and community organization with 35 years experience in developing and delivering services in various locations to meet the needs of diverse communities.

Passionate about providing innovative services, we adapt to changes and create new programs that best respond to and address our clients' specific needs.

CultureLink has a team of over 70 staff members, speaking more than 30 languages, and is funded by various levels of Government, United Way Greater Toronto, various foundations, corporations and charitable giving.

Job Summary
The Manager, Programs and Services, oversees programs which primarily serve newcomers and reports to the Senior Manager.

In this role, the Manager, Programs and Services, will be responsible for the successful direction of programs and for achieving committed targets and outcomes.

Core responsibilities include, but are not limited to:

building and strengthening relationships with partners, funders and other stakeholders; managing staff to ensure program deliverables are met; effective mentoring, guidance, support and monitoring a staff team; working in collaboration and supporting CultureLink's various programs including: settlement, employment, mentoring, youth, seniors and mental health services; implementing an effective feedback system to meet and exceed the agency's strategic goals related to quality service provision, accountability and equity.

Proven experience and/or training (i.e. Diversity & Inclusion) in working with employees and clients from diverse backgrounds as well as strong conflict resolution skills are critical for the role's success.

Duties
Working closely with the management team and rest of the CultureLink staff, the Manager will:

Leadership

Manage all aspects of program delivery
Design, plan, administer and evaluate services so as to meet/exceed the agreed deliverables
Coach, supervise, guide and develop staff for optimal performance including monitoring staff accountability on time management, client service outcomes, target attainment, and overall program health; Stay uptodate with current developments in laws and policies in the social service sector and community development
Identify and develop program enhancements, expansions and new programming opportunities
Stay abreast with opportunities and regularly develop new proposals and renewal submissions to contribute to agency growth and diversification aligned with CultureLink's strategic plan

Programs Operations

Produce regular wellresearched, databased reports to assist the management in ensuring that programs are well established to meet, and/or exceed, the expectations of the funders and other stakeholders
Comply with various mandates of funder(s), submit reports within stipulated deadlines
Manage tracking and submission of program reports to Funder, Board of Directors, and CEO
Oversee programs at service locations and lead a team of frontline employees to achieve the program deliverables required under the funding agreement(s) with Federal, Provincial, Municipal and other funders.
Foster a work environment which upholds CultureLink's values of respect for all, providing high quality community programs, and continually learning to provide best practice programs
Set performance parameters, monitor individual achievements, support and mentor team members and conduct regular performance appraisals
Mentor, support and develop the team members through coaching and direction on training & development opportunities
Lead, facilitate and perform administrative and HR tasks relating to program, staff and organizational needs
Manage physical resources, program inventories and facilities

Relationship Management

Promote CultureLink Programs and Services to various partners and develop collaborative services for newcomers and other clients
Establish viable connections with new organizations, employers, mentors and agencies in the GTA
Represent CultureLink to program stakeholders and partners, as directed
Builds and maintain relationships community partners, potential donors and funders and other stakeholders
Implement strategic ideas and initiatives for successful outreach, program expansion and enhancement

Financial Management

Work closely with Senior Management for budget development and funding approvals
Effectively administer and monitor program budgets and maintain best practices in expense management

Other Duties