Ssense Montreal - Montréal, Canada - SSENSE

SSENSE

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.

Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Job Description:

Responsibilities

Customer experience - 20%

Support the customer journey of visit and appointmentbased models. Ensure an outstanding customer experience is achieved by leveraging presentations, inventory management and after sales services
Maintain excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information

Operations - 70%

Achieve individual appointmentmodel KPIs using the metric dashboard.
Maximise productivity and enhance the customer experience as measured by UPH, Perfect Appointment Rate and Appointment Unit Conversion Rate.
Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
Assist when necessary with operational activities, taking ownership for maintaining a high standard of back of house and offsite storage organisation.
Build strong relationships with the warehouse team that continuously improve processes and provide the highest quality of customer service.
Support loss prevention in all areas of physical security, inventory management and transaction accuracy.
Ensure compliance of store operations, health and safety, maintenance and company policies.
Maintain current visual direction through communicating and ensuring highest standards of visual presentation.

Team leadership - 10%

Participate in building and developing best in class client centric teams
Drive collaboration between the Appointment OperationsCoordinators, selling roles and support roles.

Qualifications:

A minimum of 1 year previous operation experience in luxury retail, hospitality or customer service
College or University degree in Logistic, Business, Management, or a related field is preferred
Experience with operating POS system
Ability to lift heavy boxes (15kg)
Excellent written and verbal communication skills in both English and French
Proficiency in Microsoft Office Suite, Google Suite, Web and computersavviness
Hours/days of work can be varied due to the demands of the business

Skills

Detailoriented with strong time management and organisational skills
Team player
Customeroriented with strong problem solving skills
Ability to work in a fastpaced environment, while delivering high level of customer service
Demonstrate a high degree of maturity and integrity