Director of Compliance - Winnipeg, Canada - IntouchCX

IntouchCX

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.

For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

As Director of Compliance & Risk, You Will

Supervise and mentor staff to complete assigned projects and tasks within given timelines
Ensure that client contracts are being reviewed to meet necessary compliance requirements
Assure audits are being completed and appropriately reported as required by government legislature
Work alongside other departments to assess operational risks on a regular basis
Identify what controls need to be implemented to mitigate risks, while monitoring controls to track effectiveness
Ensure compliance with the company's policies and procedures
Provide insight and recommendations for process improvements that are identified during compliance reviews
Assist external auditors by providing required documentation as requested
Lead and support other compliance projects as needed

As Director of Compliance & Risk, You Have

Postsecondary degree in Business Administration or Finance
Minimum 2+ years experience in a supervisory position
Must have 3+ years experience in an audit or compliance function
Knowledge of customer experience design is preferred
Lean six sigma training and COPC certification is preferred
Experience working on multiple, concurrent & unrelated projects
Experience working with internal and external contacts
Strong communication skills to effectively interact with diverse groups of people at all levels of the organization
Excellent writing skills in order to write necessary required reports
Strong analytical, critical thinking and problem solving skills
The ability to manage significant, ongoing change and business growths
The ability to organize and followup on multiple tasks/details with accuracy and timeliness
Excellent time and project management skills
The ability to adapt to change and innovation

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws.

IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Benefits of Working as a Director of Compliance & Risk