Night Auditor - Edmonton, Canada - Holiday Inn Express & Suites Edmonton South

Holiday Inn Express & Suites Edmonton South

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

Holiday Inn Express & Suites is currently hiring a full-time Night Auditor who will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports.

Hotel Night Auditors are required to work through the night shift on the front desk.

They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information and hotel security.

In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, ensuring that all hotel guests enjoy their stay, and act as a spokesperson for the hotel at all times.

Responsibilities and Duties

Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer inquiries regarding hotel services and registration, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Daily accounting data entry and reconciliations
Hotel security
Post all daily room and outstanding charges
Balance all revenue totals of cash and credits against revenue report.
Take over from the evening cashier, checking and accepting float and takings
Accept and lock away keys from various departments
Prepare hotel operating reports and complete audit package to laiddown standards
Correct any errors or omissions made by front desk agents
Prepare Credit Card/Charge Card summaries and post to DAB's account
Maintain a high standard of personal hygiene and appearance.

Qualifications and Skills

High School Diploma, G.E.D. or equivalent
Completion of a twoyear apprenticeship program, or a college program in front desk operations or hotel management preferred
Experience in all aspects of customer service and people management
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to respond quickly in a dynamic and changing environment
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
Able to effectively communicate both verbally and in writing

Work Location:
In person