Technical Support Representative - Ottawa, Canada - Preston Hardware

Preston Hardware

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requirements and skills

Familiarity with the decorative plumbing industry.
Excellent communication and problemsolving skills.
Strong customer service
High school diploma, general education degree, or equivalent work experience

Responsibilities

Respond to customer queries in a timely and accurate manner.
Ensure customer satisfaction and provide professional customer support.
Communicating with customers and product vendors through various channels.
Identify customer requirements and assist customers to use specific product features.
Inform customers about product features and functionalities.
Follow up with customers to ensure their technical issues are resolved.

Processing RGA

Warranty and claim forms.
Support inventory management and general showroom activities.

Rewards and Perks

Vision Care
Medical
Dental

Preston Design Centre is looking for a Technical Support Representative to assist our customers with technical support and problem solving when installing and using our products.

Ultimately, you will help build and maintain our reputation as a company that offers excellent customer service and technical support.

Job Types:
Full-time, Permanent

Benefits: