Clinical Coordinator - Dollard-Des Ormeaux, Canada - Alio Health

Alio Health

Verified Company

Dollard-Des Ormeaux, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician.

The CC assists patients by organizing and scheduling services offered by the patient support program, while always ensuring a high quality of customer service.

It's also great opportunity to support a pharmaceutical client.

Accountabilities

Perform an indepth review of multiple data files from External Service Providers for select Patient Support Programs (PSP);
Identify possible Adverse Events (AEs) within data files;
Prepare an AE Report corresponding to every identified AE;
Review quality of report with great attention to detail and submit the AE reports to local DS&E;
Reconcile case number provided by DS&E;
Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP;
Continuously ensure compliance with Global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of products;
Support ongoing projects within Health Management team;
Fulfil other duties as required.

Competencies:

Ability to work in crossfunctional team;
Computer skills (Word/Excel);
Build and maintain strong relationships with a variety of customers (patients, HCPs, caregivers);
Ability to respond diplomatically and professional to internal/external clients;
Discretion, maturity, flexibility and sound judgement;
Ability to manage deadlines;
Flexibility;
Strong communication skills, both oral and written.

Qualifications:

College degree or equivalent;
Bilingualism (English and French) is a strong
asset
Minimum of 12 years of call center experience;
Minimum 1 year of PSP or relevant experience.

Working Conditions and / or Job Requirements:

Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions;
Ability to lift and carry items weighing up to 30 pounds;
Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen;
Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.