Front Desk Agent - Chatham-Kent, Canada - Retro Suites Hotel

Retro Suites Hotel

Verified Company

Chatham-Kent, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Retro Suites Hotel is proud to offer Chatham-Kent professional Hospitality career opportunities

Be part of a fast-paced, rewarding and exciting environment.

Professional, dedicated, and team orientated
Offering Full and Parttime hours
Competitive Industry wage/salary + annual bonus + Retro Perks
Gain knowledge and experience
Grow organically within our company
Benefits offered after probationary period
Hospitality experience and education an asset but not required

Job Description:

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including checkin/out, and complete audit procedures, as required
Demonstrate a high level of customer service at all times
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use upselling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Assist other departments, as necessary
Join the Retro Suites Hotel team today for a bright future in Ontario's Premier Boutique Hotel.