Customer Success Specialist - Vancouver, Canada - Pacific West Mechanical

Pacific West Mechanical

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Success Specialist

Who Are We?
Pacific West Mechanical is a well established and growing full service mechanical contractor.

Our expertise is in service, preventative maintenance, and troubleshooting of managed commercial and multi-family buildings in the Greater Vancouver Region.

At Pacific West Mechanical we pride ourselves on our family like work environment that fosters growth and creates opportunities for our team members.

We invest in our people and our processes to streamline operations and provide our team members with opportunities for advancement and professional development.

As a result, we provide consistent high quality service to our customers.

Why Choose Pacific West Mechanical

At Pacific West Mechanical we value our employees and are always looking for ways to offer opportunities for growth and advancement within the company.

We are a welcoming team looking for people wanting to grow with us and build a lifelong career.

Highlighted below are a few more reasons for choosing Pacific West Mechanical.

We are a great place to grow your career
Everyone has the opportunity for twice annual performance based bonuses
Competitive wage
Vacation pay
Paid every 2nd Friday
Benefits that start immediately
Stable full time work
Referral bonus
Ongoing training and educational opportunities
As a team we spend a lot of time together and value a collaborative and fun team atmosphere,we also enjoy company events together throughout the year.

About the Position

Responsibilities

Initiating jobs in our cloud portal along with required follow ups and forwarding to an appropriate team member
Receive and direct calls and prioritize based on urgency
Receive and forward client inquiries including condo residents and property management
Administrative tasks including managing oncall schedule, keys, and office supply inventory
Provide feedback to team members to improve internal processes, update as necessary
Some reception tasks and other duties as assigned
Seek guidance from the team lead when required
Additional admin support assigned as required in Accounting and or Inside sales.

Your Qualifications, Experience, and Abilities

2+ year in related reception or administrative customer facing role
Excellent verbal and written communication skills
Knowledge of HVAC and/or plumbing industry or exposure to a service industry is preferred
Ability to work independently
Selfmotivated and selfdirected
Excellent organizational skills, verbal, and written communication skills
Attention to detail
Able to work under pressure in a fast paced environment, maintain composure as required
Proficiency in Microsoft Office

Personal Attributes

Proven ability to be able to effectively pick up tasks or deal with situations that are new and novel
Ability to understand where to focus energy when dealing with multiple tasks, and prioritize accordingly
Enthusiastic, strong work ethic, and positive attitude is a must.
Communicative possesses good written and verbal skills enabling them to communicate clearly with clients, technicians, vendors, and peers in the office
Driven to seek continuous improvement and help build a culture of accountability
Natural problem solver

For immediate questions regarding this position please call
to speak with the Director of Recruitment.

Pacific West Mechanical is proud of their inclusive and diverse workplace, we are an equal opportunity employer and encourage all qualified applicants to apply.

Please note that due to the high volume of applicants, only those being considered for an interview will be contacted.**
Job Types: Full-time, Permanent

Salary:
$22.00-$26.00 per hour

Benefits: