Service Administrator - Welland, Canada - Rexroth

Rexroth

Verified Company

Welland, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Why work with Bosch Rexroth?
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Challenging Projects: We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different and your time will be filled with interesting and exciting projects.
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Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
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Learning and Development:We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That's why we actively promote growth and development.
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Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
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Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
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Flexibility & Freedom:We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
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International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world.

Job Description:

Providing front line service for customers dispatching product to the Service Department for Repair, Warranty or miscellaneous reasons
Creating and issuing Return Goods Authorization (RGA) numbers to allow receipt and tracking of customer products within the Service department
Quoting products for repair using applicable quotation format and following up open quotations weekly
Assisting the sales team with resolution of commercial challenges
Conducting contract reviews of RGA purchase orders, update sales order, and work order status'
Reviewing technician inspection reports and allocate repair material
Prioritizing work with Group Leader, and scheduling all RGA types within production schedule
Monitoring and expediting part shortages
Preparing job files for technicians once product is received
Updating the ERP System SAP for service order user status
Daily inventory monitoring of parts allocated to RGAs and coordinate removal from inventory
Update/ produce production schedule
For accepted warranty claims, notifying the applicable lead plant, launching a claim, preparing reports & supporting documentation to recoup costs
Creating purchase requisitions as required
Providing reports (WIP, backlog, revenue, etc) for Service administration team
Assisting other Service administration team members during times of vacation or illness

Qualifications:

Minimum 2 years experience in customer service, inside sales, or sales environment
College Diploma or Bachelor's Degree in Business Admin. or Sales is preferred
Experience with technical knowledge of hydraulic and electronic products is an asset but not required
SAP knowledge/experience an strong asset
Strong customer service orientation with a proven ability understand and satisfy customer needs
Experience with MS Office Suites
Ability to multitask, prioritize, and manage time effectively
Outstanding people and interpersonal skills
Excellent verbal/written communication skills, and a strong effective listener
Selfmotivated individual who enjoys working with a crossfunctional team to satisfy the customer

Additional Information