Client Advocate-peer Liaison - Halton Hills, Canada - Hope Place Centres

Hope Place Centres

Verified Company

Halton Hills, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title Client Advocate (Peer Liaison)
Job Classification N/A

Department Programs and Services
Reports to Manager, Programs and Services

Designation Non-Management
Type of Position Full-Time, Permanent

Effective Revision

Location Hornby, ON 9/30/2023 8/31/2023

Date Date:

Job Summary

Reporting to the Manager, Programs and Services, the Client Advocate/Peer Liaison is responsible for developing and delivering high quality peer and alumni services.

The incumbent is a part of a collaborative treatment team that provides group facilitation and supportive discussions to individuals accessing service.

WORKING SCHEDULE:
TYPICAL WORKING SCHEDULE IS SUNDAY-SATURDAY (5-DAY WORK WEEK - ASSIGNMENT BASED ON

PROGRAM/ORGANIZATIONAL NEED).

What We Offer

A competitive salary with a benefits package that includes:

5-day work week

40 hours of working hours per week
Healthcare Spending Account of $2,000 valuation; 1 year waiting period
Paid Statutory holidays
3% Personal Leave, 80 hours maximum per year; equivalent to 8 working days
Professional Development allowance to advance and maintain credentials
Single benefit coverage, with 3 month waiting period
RRSP with 3% employer match, which can commence postprobationary period
Paid holidays and generous timeoff
Spiritual Self-Care Sessions (voluntary participation)

Compensation
$26.70 hourly rate

ROLE AND RESPONSIBILITIES

Collaborate with clinical and treatment team
Develop and deliver peer group and individual session and discussions related to step studies, relapse prevention and transitional preparation
Provide feedback to the Manager on ways to improve program schedule that meet clients' needs
Be in constant communication with colleagues/treatment team on client progress, setbacks and identified needs during working hours
Listen and provide feedback to clients' and meet the client where they are at
Advocate and promote clientcentred care in all affairs
Attend staff meetings and actively participate throughout
Debrief with treatment team to be adequately prepared to provide support in the livein program
Complete administrative duties directly related to providing high quality care to the clients' we serve
Plan, Develop, Initiate and Facilitate continuing care programs, sessions and events
Execute timely and accurate documentation that adheres to the organizations' policies and procedures related to your role
Prepare in the research and contribution of program refinement that support Quality Improvement Plan
Provide colleagues with relevant information to assist in the delivery of services in a congregate setting
Participate in treatment team and organizational meetings for the purpose of delivering high quality addiction treatment and contributing to the advancement and refinement of processes, programming and operations
Participate in organizational initiatives that support primary purpose, quality implement and strategic activities
Participate in ongoing learning to advance skills, knowledge and competency
Provide feedback during the process of accreditation and contribute to policy analysis and development when required
Correspond and consult with entire treatment team and contribute to effective internal communications that promote effective treatment services
Ensure Manager, Programs and Services is informed and updated on critical issues, incidents and/or complaints in a timely manner.
Complete data/entry on direct service volumes/client service interactions in a timely and accurate manner
In accordance with our accountability agreement, ensure that all data entry and documentation is captured in an accurate and timely manner.
Adhere to privacy policy and be in compliance with PHIPPA legislation

QUALIFICATIONS AND EDUCATION REQUIREMENTS

A team player with a commitment to collaboration
Living Experience with Addiction and Mental Health
Must have a
_minimum _ of three (3) years
_continuous_ 'abstinencebased' recovery from addictions; excellent knowledge of the 'fellowship approved' literature and service structure of both Alcoholics
Exceptional communication and interpersonal skills
A commitment to integrity, contribution and ongoing process improvement
A commitment to people and collaboration
A commitment to advocacy and clientcentered care
Builds trust, credibility and relationships with internal stakeholders
Works with integrity and a high degree of ethics
Selfdriven and eager to learn and grow and contribute to enhancing workplace culture
Three (3) years
_minimum _ providing peer services to adults who have addictions.
Experience in group facilitation techniques as they relate to selfhelp/mutual aid
Experience with supportive conversation and traumainformed care