Guest Services Agent - Headingley, Canada - Best Western Plus Winnipeg West

Best Western Plus Winnipeg West
Best Western Plus Winnipeg West
Verified Company
Headingley, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Best Western PLUS Winnipeg West

Headingley, MB
Full Time - Permanent

Must be willing to learn all front desk shifts, AM, PM and Audit

We are looking for a welcoming and warm personality to be a part of our team. Someone who has experience in customer service, engages easily, is energetic and organized.

Terms of Employment:
Permanent, Full-Time, Evening, Day, Weekend, Holidays

Estimated Hours: 32-40 hours per week

Specific Skills

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Process telephone calls
  • Provide information on hotel facilities and service
  • Provide general information about points of interest in the area
  • Provide information about services available in the community
  • Arrange services required for guests with special needs
  • Secure guests' valuables
  • Process wakeup calls
  • Store and retrieve luggage
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain occupancy statistics
  • Customer service oriented
  • Follow emergency and safety procedures
  • Work with mínimal supervision
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Keyboarding
  • Perform light housekeeping and cleaning

Job Types:
Part-time, Permanent


Salary:
From $14.50 per hour


Benefits:


  • Dental care
  • Extended health care
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Application question(s):

  • There are no bus routes to the hotel. Do you have your own car?
  • How many shfts a week are you looking for?

Experience:

- customer service: 1 year (preferred)


Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)

Work Location:
In person
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