Appointment Coordinator - Burlington, Canada - Burlington Hyundai

Burlington Hyundai

Verified Company

Burlington, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Purpose/ Summary of Position:

Reporting to the Service Manager, as the Appointment coordinator you will ensure that customers are assessed and there appointments booked for their requirements.

Customers are promptly greeted, incoming telephone calls are courteously dealt with, and documentation tasks are performed as required for Burlington Hyundai.

Duties/ Responsibilities:

Make and receive phone calls scheduling and confirming customer service appointments as per vehicle maintenance schedules to maximize shop usage.
Handle incoming service telephone calls in a prompt, courteous, professional manner
Greet and assist incoming service customers to ensure customer satisfaction
Contact customers who have received service reminder letters and have not responded. Update dealership records as required.
Ensure proper documentation and identification of customers is obtained for, service loaners, credit cards, and charge accounts
Maintain updated customer information in the DMS..
Contact customers on project basis as required regarding recalls and service campaigns.
Phone missed appointments.
Record and report any customer concerns/complaints/suggestions to the service manager.
General filing tasks as required
Assist with mail outs as required
Maintain work station in a clean and orderly manner
Communicate with and support other areas of the dealership
Complete assigned tasks on time
Take ownership of and successfully resolve problems as required