Night Auditor/guest Service Agent - Vancouver, Canada - Viaggio Hospitality Group

Viaggio Hospitality Group

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are

Viaggio Hospitality Group is one of British Columbia's largest hospitality companies and is a leader in providing outstanding food and beverage experiences.

We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group's mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

There is something to offer for every type of guest; whether you're looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories.

Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

The Opportunity

Moda Hotel, a downtown Vancouver hotel, offers a unique hotel experience for people from all over the world to enjoy. With its hip and historic allure, Moda Hotel Vancouver offers 69 chic guestrooms and suites and an inspiring collection of establishments including the award-winning Cibo Trattoria and Uva Wine + Cocktail Bar, the stylish Red Card Sports Bar and specialty beer and wine store, Viti Wine and Lager.

We are looking for a
Night Auditor/Guest Service Agent (part time) to come and join our team. We are looking for someone who strives to give the best customer service experience. This part-time position works 16-24 hours per week.

What You'll Do

Investigate problems further by verifying all revenue and expenses were claimed, preparing the next day's reports, including reconciling accounts with proficiency
Must have open availability for audit shifts. Audits shifts are overnight from (11:00 pm7:00 am)
Provide exceptional guest experience while maximizing the hotel's profitability while simultaneously providing supervision, training, coaching, motivation, and policy implementation.
Ensure customer satisfaction, and handles any requests that may arise on an ad hoc basis
Provide courteous, professional and pleasant phone manner
Guest checkins and outs, promptly, professionally with a welcoming manner
Answering internal and external phones and transferring to proper departments
Answering the reservation line and assisting guests with bookings or inquiries.
Handling guest complaints and concerns in an efficient and timely manner
Must follow procedures and policies implemented by the Hotel
Provide tourist information to Hotel guests
Performing general office duties
Responsible for cash float and processing proper form of payment
Balance all accounts, statements and clerk batch's

What You Have