Bilingual Customer Service Representative - Mississauga, Canada - Remitbee

Remitbee
Remitbee
Verified Company
Mississauga, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

About Remitbee
Remitbee is online money transfer and currency exchange platform. Customers can send money to over 90 countries from Canada using web and mobile devices.

We are just at the beginning of our growth and have ambitious plans to bring our service to all the countries on Earth.


About the role:

At Remitbee, we value customer care and satisfaction greatly. We are therefore looking for outgoing and enthusiastic individuals for our customer service representative roles.

As a bilingual customer service representative, you will be responsible for managing and directing inbound/outbound communication with in-person customer service interaction, with a specific emphasis on the Tamil language.


Additional description:


  • Answer inquiries through the intended method of communication graciously and in a customeroriented manner
  • Guide and instruct customers when they are navigating Remitbee platforms
  • Efficiently and effectively follow up with customers, companies and other leads to maintain relationships
  • Exhibit exceptional negotiation and conflict resolution skills when communicating with irritated customers
  • Maintain detailed and organized documentation of communicated inquiries and conversations

Applicant Requirements

  • Must be able to communicate in Tamil with at least professional work proficiency (fluent)
  • Must hold a High School Diploma
  • 2+ years of customer service experience
  • Exceptional verbal and written communication skills
  • Able to effectively manage time and keep organized
  • Advanced criticalthinking and problemsolving skills
  • Proficient in required programs and softwares

Benefits package offered

  • Monthly Uber eats credit
  • Extended health insurance (Drugs, Vision, Dental)
  • Education credit

Applying
To stay in touch with Remitbee and keep up to date on all open opportunities, follow us on LinkedIn


Job Types:
Full-time, Permanent


Salary:
$35,000.00-$40,000.00 per year


Benefits:


  • Casual dress
  • Dental care
  • Extended health care

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

- customer service: 1 year (required)


Language:


  • Tamil (required)

Speak with the employer
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