Remote Operations Manager - Ottawa, ON, Canada - Assent
Description
Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.
At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays.
For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week.
This role will play an integral part in delivering on the ongoing reporting, systems administration, and operational coordination of the team, including translating data into easily digestible information.
This role requires timely communications with Sales, Business Development, Customer Success, and other departments, including Marketing, Finance, EDITS and Product.
The ideal candidate is highly organized with impeccable attention to detail and solid interpersonal and analytical skills. Please note that this is a 12-month term contract.Key Requirements & Responsibilities Assist in administering and managing the tools and systems necessary to properly and efficiently measure and report on Revenue operations deliverables
Assist with continuous analysis and Optimization of the Customer Journey:
Leverage data analytics (leveraging the Revenue Data Team as well as self-generated reporting) to assess the effectiveness of customer journey touchpoints and make recommendations for improvement.
to leverage data from other internal tools such as Pendo, to improve/enable more effective/successful interactions between CSMs and Customers.Manage, maintain, and improve quoting processes (including Deal Desk) as well as contract creation, renewal deal creation
Communicate updates and changes to AEs, BDs, and CSMs
Share insights and updates on customer journey initiatives with Revenue Operations Leadership to help inform future initiatives.
Ad-hoc reporting for AE, BD & CSM to Sales and CS Management across all systems and tools, in partnership with Revenue Data Team.
Management of processes enabling key milestones such as customer kickoffs and on-boarding, project planning, QBR's etc.Active participation in driving and implementing operational projects and initiatives that enable the Revenue Organization and well as Sales and CS's success and optimization.
Ensure the internal tools and systems are current and track usage of AEs, BDs, and CSMs;Provide general administrative support to Sales Team & Sales Management, BD Team & BD Management, CS Team & CS Management;
Keep abreast of the latest trends and best practices in customer journey mapping and Salesforce functionalities.
Responsibilities may be altered and/or added from time to time to meet business needs.
We strongly value your talent, energy, and passion. Solid experience using Salesforce;
Other experience with sales enablement tools such as ZoomInfo, LinkedIn SalesNav, Outreach, Pardot, RingLead and D&B, is considered an asset;
Excellent oral and written communication skills in English - you communicate clearly, concisely, and with tact;
An education in Business Administration/Marketing/Sales/Operations or a related area of study is considered an asset;
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.
But hey, if you're within 50 kms/31 miles of our main hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we do ask that you pop into the office just once a week.
Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.
#