Late Stage Collector - Burlington, Canada - DLL Group

DLL Group

Verified Company

Burlington, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DLL is not your average financial services company. In fact, we're above average in almost every way.

With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we're doing something right.

And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities.

We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves.

We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.

DLL Canada invites you to share in our success by joining our
Collections Team. We are hiring an experienced
Late-Stage
Collector.

Day to day:

The Late-Stage Collector is responsible to collect on past due accounts and to ensure that the Team's monthly targets and objectives are achieved.

This role is responsible for the negotiation of repayment terms for those accounts, which fall delinquent or encounter difficulties in their contractual requirements.

This position provides daily contact with our client base. This contact is established through outgoing and incoming telephone calls and correspondence. General inquires also represent a large portion for this position.

Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence:

Meet standard measurements set for collection activity
Maintain accurate and up to date paper and electronic customers files
Interact with Dealers and crossfunctional teams to resolve collection issues
Use existing technology to identify delinquent customer accounts
Provide buyout, payout and tradeup quotes to customers/vendors
Make decisions within established guidelines and policies
Reconcile accounts either independently or at request of customers; refers to legal department when appropriate.

Responsible for the timely remittance of payments via paperwork:

Send letters, replacement invoices and necessary correspondence
Provide Lease Administration Department with correct paperwork (i.e. Papp info, adjustment forms, Terminations, etc.)

Coordination of transferring files to or from the Legal Compliance Department:

Prepare paperwork for equipment returns and refer to Asset Management
Compile an Account Summary and recommendation for the Legal Compliance Department

Support Collection Management team with cross functional team training
"We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect."

Essentials:

3 to 5 years of commercial collections experience
Bilingual (nice to have)
Experience in the leasing industry preferred

Proficient in MS

Word, Excel, Access, and Outlook
Knowledge and understanding of collections operations: bailiff, resellers, fraud detection, PPSA, compliance, bankruptcy
Experience resolving and working through escalated and complex customer issues
Ability to deliver exceptional customer service
Excellent verbal, written and interpersonal communication skills
Excellent planning and organizational skills with ability to prioritize work effectively
Effective problemsolving, negotiation and time management skills
Strong attention to detail
Solid team player
Ability to work in a very fastpaced environment with changing priorities
Ability to work from home remotely/independently and in a virtual team environment

This position allows for remote working from home across all of Canada. Through these unprecedented times, DLL has successfully evolved and adapted to remote work arrangements.

We are now excited to offer more flexible opportunities, including full time remote work, that will continue past the COVID-19 pandemic.

Whether employees are working in the office, working from home or a combination of both, DLL is proud to uphold the cohesive company culture for all.

Settling In:

At DLL, we consider our people our biggest asset. That's why you'll be treated as a member, not just an employee. Together we create an informal, but professional atmosphere that is hard to find elsewhere.

We also encourage members to seek out the best skills across all our offices, because the more networked we are as an organization, the more effective we can be at seeing more than a customer and working harder as a partner.

DLL is a global vendor finance company with more than EUR 30 billion in