Fulfillment Operations Coordinator - Toronto, Canada - Achievers

Achievers

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Marketplace Operations team supports the rewards component of the Achievers platform, the global reward suppliers that serve as the backbone to it, and the customers we strive to please.

We have great brand positioning in the market with the opportunity to further grow our global Marketplace and drive continued adoption across customers.

We are at a pivotal accelerated growth stage. Driven to enhance foundational eCommerce strategies and account performance tactics, this is the perfect time to join our team

Responsibilties:

Support assigned portfolio of vendors through daytoday order management needs
Monitor and support a variety of order processing flows including standard order entry, custom processes, and technical order flows
Address orders blocked by technical anomalies; log bugs with development team and see through to resolution
Collaborate with development team on bug resolutions, back end related tasks and enhancements
Contribute to regular vendor reviews, a measurement of vendor success rates and opportunities
Identify key trends and opportunities using data analytics, to identify actionable areas of followup or investigation
Analyze individual and team dashboards of key performance indicators (KPIs) and diagnostics to measure performance against Global Fulfillment business goals
Contribute to documentation resource initiatives for vendors, team processes and cross functional information sharing
Collaborate with Vendor Relations Team on volume spikes, order issues and SLA accuracy
Maintain a timely queue of vendor requests, response time within 24h
Support the Customer Care team with any vendor related inquiries
Maintain accurate order shipping estimates and shipment reporting
Manage vendor float balances to ensure sufficient funds available for order placement through monitoring order volumes and forecasting needs
Drive system and vendor efficiencies
Reporting and admin duties as required
Support realtime communication of updates and/or issues with key internal teams

Qualifications:

35 years' experience with ecommerce account management and vendor processes
Experience with data entry (spreadsheet functions and organization)
Experience with ecommerce process flows
Experience with a high volume of orders and order management
Vendor management experience
Proficient in MS PowerPoint, Excel, and Word
Excellent interpersonal skills
Experience with drawing insights from data dashboards
Exceptional oral and written communication skills
Strong attention to detail
Excellent analytical skills to solve problems

Why work with us:

We are passionate about fostering an environment of connection, security, and community, you'll feel at home, without reservation.
We believe in moving quickly, failing fast, and adapting to change.
We're committed to achieving excellence in everything we do.

About Achievers:

As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace.

We enjoy coming to work every day because we believe in our product and love our culture. Achievers is more than just a software company; we are industry leaders in the HR space.

We have been recognized in numerous publications for our contributions to HR, for technical excellence and for our outstanding workplace culture

Check out our platform in action here