Network Specialist - Toronto, Canada - ORION

ORION
ORION
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Summary:

ORION is a not-for-profit organization dedicated to empowering Ontario researchers, educators and innovators.

We foster a community of more than two million users at more than a hundred universities, colleges, hospitals and research institutions, as well as the majority of Ontario's school boards.

We enable ground-breaking discoveries and cutting-edge education by connecting institutions and regions through our network, facilitating collaboration and providing our community with the digital tools and expert support they need to make the world a better place.

As a workplace, ORION has a culture of inclusion, mutual respect and teamwork. Equity and diversity are an integral part of our commitment to innovation, connectivity and community.

We encourage applicants from women, persons with disabilities*, Indigenous peoples, racialized people and others who may contribute to the further evolution of our network.


Reporting Relationship:


This position reports to the Senior Transport Architect and will work closely with Network Engineering and Security Operations technical team members.


Key Performance Metrics:


  • Customer satisfaction related to overall support experience
  • Various ITSM metrics including network availability, incident MTTR, FCR, repeats, Change success rate
  • Ticket adherence and reporting
  • Knowledge articles created and/or processes improved
  • Collaborate effectively with internal groups including Network Planning, Transport and IP Engineering, Service Delivery, and Service Assurance

Knowledge and Skills:


  • Knowledge and experience of various test equipment: OTDR, OSA, ORL, PMD, CD, Optical Power Loss, Ethernet
  • Experience with ROADM, C-F, CDC-F will be an asset.
  • Support implementations related to the optical networks (Fiber optics, DWDM, CWDM)
  • Excellent verbal/written communication skills and a strong customer focus
  • Sound judgement and ability to make decisions and prioritize work, often with incomplete information
  • Attention to detail
  • Previous Transport network monitoring and support, including general networking knowledge (Cisco, Juniper, Nokia, Ciena management platforms and troubleshooting) and ticket management
  • Understanding of vendor and Facilities management (from an Operations perspective)
  • Strong teamwork and sense of ownership for the customer experience and service delivery excellence

Qualifications:


  • Valid G drivers' licence
  • Postsecondary degree, preferably in a STEM field; or equivalent work experience
  • Minimum 3 years handson work experience in DWDM Transport environment
  • Role may require working offhours / weekends to support operational tasks as needed

Applications:


Job Types:
Full-time, Permanent


Salary:
$70,000.00-$75,000.00 per year


Benefits:


  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Wellness program
  • Work from home

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's Degree (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
Hybrid remote in Toronto, ON
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