Banquet Manager - Toronto, Canada - Toronto Cricket Skating and Curling Club

Toronto Cricket Skating and Curling Club

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Toronto Cricket Skating & Curling Club:

As a family-oriented private Club, our mission is to be a Great Club for our members deliver exceptional value to our members by delivering exceptional experiences, inspired by our warm and welcoming culture.

Our vision is to be the private athletic and social club of choice in Toronto. We value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun.

Located in North Toronto, the Club consists of over 4000 members, with a strong presence in both the local and international social and sporting community.

The Club requires a hands-on
Banquet Manager to oversee the complete and total operation of the banquet and catering services at the Club; manage the banquet and catering service during events and deal with the necessary preparation before and after the event.

Provides a range of services for various types of events to the membership and their sponsored guests; provides administrative and operational support for all Food and Beverage areas; liaises with internal departments, activities and outside vendors.

Duties and Responsibilities:

Proactively reviews event details and requirements to ensure that staffing plans, and event details are confirmed and managed to ensure a seamless execution
Plans and schedules staff accordingly to ensure event details, including shift times, duties and responsibilities
Interacts with other departments of the Club to ensure a harmonious working relationship by communicating event details through the preparation of group resumes or group specifications in coordination with Operations and Accounting
Leads daily BEO briefings for all affected departments, while maintaining accurate change log updates and attends weekly BEO meetings
Works closely with Director of Food & Beverage and Management team to ensure operations and duties are flawlessly executed, exceeding member / client expectations.
Works towards meeting or exceeding goals in sales and profit for the Club in areas of responsibility
Maintains existing catering concepts and develops new concepts ensuring quality, service, and member satisfaction
Processes advanced deposits for catering functions and ensures the accuracy for billing prior to sending to members / guests
Manages events, making sure everything is in order, checks times and number, and liaises with kitchen, staff and members to ensure all details related to events are arranged including site inspections, buffet and/or food service setup, meeting room setup, A/V equipment, billing and any other requirements including maintaining contact with the client throughout the event as required.
Ensures the completion of all event billing with accuracy to ensure club meets revenue budgets.
Increases member satisfaction by reviewing comments / scores and ensuring prompt, courteous, and proper service, and correcting negative situations immediately
Assists in the promotion of all Food and Beverage outlets throughout the Club
Maintains warm, hospitable member and employee relations in all points of contact and communication
Maintains an appropriate level of community public relations
Operates in compliance with all local, provincial and federal laws and government regulations, ensures good safety practices of colleagues, and performs special projects as requested
Maintains an awareness of competition and industry trends
Ensures knowledge of and compliance with the operating practices and policies of the Club

Job Qualifications:

A minimum of five (5) years' experience in a comparable role preferably in a hotel, hospitality environment or a private members club.
Proven sales performance experience in meeting and exceeding sales revenue goals.
Postsecondary degree in Tourism or Food & Beverage or Hospitality Management; Recognized Catering Designation
Smart Serve Certification
A proven track record in the provision of an advanced level of customer service; must have the ability to meet performance standards during very busy peak periods and maintain professionalism during stressful situations
Must be creative and have attention to detail
Excellent verbal and written communication skills with peers, managers, members and visitors
Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service
Flexibility to work evenings and/or weekends depending on changing business levels
Strong computer skills with Microsoft Office Suite; experience with Northstar an asset
Physical strength to move chairs and tables as needed
Toronto Cricket Skating & Curling Club is an equal opportunity employer and committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation during any stage of the recruitment process, please notify Human Resources and they will ensure the necessary steps a