Warranty Manager - Ottawa, Canada - Dilawri Automotive Group
Description
_Duties/Responsibilities:
_
- Prepare, process, record and reconcile warranty claims as per manufacturer policies & procedures.
- Maintains complete and accurate records for warranty claims.
- Hold any warranty claims that require manufacturer authorization.
- Forward warranty claims for defective parts to the factory and distributors.
- Arranges for parts to be shipped back to factory or distributor, or to be scrapped.
- Follow up and resubmit unpaid claims returned by manufacturer.
- Keep number of outstanding claims to a minimum.
- Maintain schedules for factory warranty, extended warranty, PDI and ensure balances remain current.
- Attend all department meetings.
- Follow all company and manufacturer policies, directives and procedures.
- Perform any other duties as required.
- Warranty Administrator Requirements and Qualifications:_
- A high school diploma or equivalent
- 2+ years of experience working in a dealership, preferably with service or warranties
- Proficiency with basic computer programs
- Excellent communication and organizational skills
Job Types:
Full-time, Permanent
Salary:
$55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Automotive Service or Warranty: 1 year (required)
Work Location:
In person
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