Salesforce Business Systems Analyst - Toronto, Canada - IIBA

IIBA

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

International Institute of Business Analysis (IIBA) is a not-for-profit professional association with over 29,000 members worldwide.

IIBA is the world's leading association for business analysis, dedicated to advancing the profession and uniting a community of professionals to deliver better business outcomes.

IIBA supports the business analysis community and discipline through the development of standards of practice, certification programs, as well as on-line and face-to-face networking opportunities through our website, webinars, local Chapters and conferences.

All IIBA staff are based virtually and utilize modern technology tools to collaborate and work as a team. As a result, the organization offers unique lifestyle and work-life balance opportunities for highly professional and self-motivated staff members. As a minimum requirement, all employees must have a safe and distraction-free workspace and high-speed internet.

This role can be based anywhere, and while this role requires employees to work non-standard hours to support customer needs at times, employees are generally expected to be able to work during standard core hours (i.e. 9am to 5pm) when non-standard hours are not required.

IIBA is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Role Summary*Working closely with the rest of the team, this role will support, identify, and deliver technical solutions to support business initiatives and process improvements.

Job Responsibilities*- Provide production support through triaging, assessing, prioritizing, and managing issues raised on our Salesforce platform.

Configure and test technical solutions while improving process automation and system architecture.
Engage with the IT team, multiple business groups, and vendors to deliver fixes and improvements into production.
Assist in managing the backlog including the technical analysis of requirements, issue escalations, project identification, escalations, and backlog grooming sessions.
Collaborate on technical and user experience design reviews and provide active feedback on all initiatives.
Provide staff end user, system configuration, monitoring, and administrative support.
Support data requests, integrations, and other general system administration and maintenance activities.
Participate in architecture review discussions and planning sessions.
Create, execute, and manage test cycles and resources from technical testing to user acceptance and integration testing.
Drive efficiencies for the organization by leveraging best practices, new technologies and implementing creative solutions to business challenges.
Perform business and systems analysis to optimize business processes through designing and implementing user experience centric solutions supporting business requirements
Document and develop detailed diagrams for current state, user stories, system flows, to translate functional business problems into technical requirements and end to end solutions that align with business goals

Qualifications

5 years' experience in software management including production support and 3+ years Salesforce experience focusing on workflow & process automation, data management and data validation.
Bachelor's degree in Information Technology Management or related discipline or equivalent work experience
Exceptional interpersonal skills with crossteam collaboration
Ability to work effectively in a 100% remote/virtual environment
Ability to manage competing demands, experience with Agile delivery model
Strong business analysis, planning and organizational skills
Salesforce Certified Administrator
Salesforce Certified Platform Developer would be considered an asset
Prior experience working with nonprofit, member organizations would be considered an asset