Customer Service Analyst - Toronto, Canada - Marsh

Marsh
Marsh
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Customer Service Analyst

What can you expect?


We are currently recruiting for dynamic, motivated, customer service oriented colleagues to provide technical Web support to our prestigious clients within our various commercial insurance programs.

You will also be required to provide administrative support for our licensed Client Service Representatives in our growing Commercial Programs and Affinity COE team.

This is a full time position.


With the goal of offering exceptional customer service and surpassing client expectations, your primary responsibility will be to resolve our clients' access issues to their Web portal in a professional and timely manner.

You will also manage various administrative tasks to maximize organizational efficiency.


You are recognized for your professionalism and work ethic, accuracy and quality, your multi-tasking skills and ability to work in a fast-paced environment.

You are client-focused and do not hesitate to join forces with colleagues across functions to meet team and organizational goals and objectives.

You are a team player and contribute to a positive, collaborative work environment.


What is in it for you?

  • A company with a strong Brand and strong results to match
  • Culture of internal mobility, collaboration, and valued partnership with HR from the business.
  • Employee Resource Groups that provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
  • Competitive pay (salary and bonus potential), Full benefits package (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TFSA (taxfree savings account.)
  • Benefits coverage starting Day
  • Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
  • Entitled to 3 weeks of vacation, 2 personal days and 1 floating holidays, time off to give back to your community, 10 sick days, and nine company holidays (with early dismissal).
  • Multiple medical, dental, and vision plans with choices to fit all needs and budgets
  • Opportunity for advancement

We will count on you to:

  • Escalate technical issues to our Tier II team as required, track progress and ensure resolution.
  • Manage inquiries in a professional and timely manner to support exceptional servicing and a high level of customer satisfaction.
  • Provide administrative support and undertake in general administrative duties for our Programs & Affinity COE team, including for specific projects as required.
  • Ensure timely, efficient and accurate production/processing of relevant documents (includes report preparation and sending documentation to appropriate parties).
  • Contribute to the achievement of our Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives.
  • Manage and prioritize own workload to meet deadlines and quality targets.
  • Maintain confidentiality at all times, especially when dealing with sensitive information and internal policies.
  • Adhere to Company policies and performance standards.

What you need to have:


  • High School Diploma or equivalent experience, college degree is preferred
  • 12 years' work experience, with 1 year previous technical and /or administrative work experience preferred
  • Bilingualism a must clear and concise oral and written communication skills in English and French
  • Client centric and professional, ability to manage client inquiries in a dynamic, fast paced environment
  • Excellent organizational skills able to prioritize work and meet deadlines
  • Excellent interpersonal skills able to work within a tea
  • Comfortable and experienced working with technology
  • Proficient in Microsoft Office tools (or equivalent)
  • Outlook, Word and Excel
  • Focus on attention to detail and quality at all times
  • Ability to read, analyze and interpret general business correspondence
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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