Customer Care Associate - Vancouver, Canada - Pedalheads

Pedalheads

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come join our team Be part of a dynamic company with thirty years' experience trailblazing in the children's recreation business.

Company Profile:

Pedalheads is a privately-owned company providing trail-blazing programs that promote children's health and development. The business currently operates instructional biking, swimming and multi-sports camps in twelve cities across Canada and the USA.

Through innovative and educationally sound programs since 1986, we have earned a reputation for excellence in the communities that we serve.

Currently in a significant growth phase, Pedalheads had 65,000+ participants at 150+ locations in 2023 with plans to continue expanding.

The company has 60+ full time and 2500 part-time/seasonal employees with its corporate headquarters in Vancouver, BC Canada.

The Position:

Pedalheads is looking for part time as well as opportunities for full-time Customer Care Associate who will be responsible for providing exceptional service to our customers.

Your main role will be to assist with inquiries into our children's bike, swim and sports programs, resolutions and appropriate follow-up.

To be successful in this role, you should be an excellent communicator who is able to earn our customer's trust.

As someone who will represent Pedalheads on the front line, ultimately you will help establish our reputation as a company that offers excellent customer care.

The Customer Care Associate position is based out of our Vancouver, BC office and reports to the Customer Care Supervisor.

Outcomes:

Taking program registrations and entering customer information into our registration database
Filing documents
Assists the Customer Care Supervisor with assigned administrative tasks
Light housekeeping tasks to maintain our office environment
Ensure that any make up lesson or reschedule requests for lessons or camps are processed efficiently

Competencies:

Communicator has excellent written and verbal communication skills (English and Mandarin)
Team Player

- can work cooperatively and collaboratively with others to achieve collective goals

Relationship Builder builds and preserves trusting relationships with customers, site leaders, instructors and colleagues.
Commitment to Quality takes pride in work and strives for excellence
Work ethic selfmotivated, works continuously towards successful outcomes
Responsible takes initiative and takes charge of situations
Flexibility/adaptability adjusts quickly to changing situations; copes effectively with complexity and change; able to work occasional weekends
Fun understands the importance of team bonding and creates and open and social workspace

Qualifications:

Must be fluent in English (verbal and written) ( additional languages are an asset)
Superb customer service skills and an upbeat phone/online personality
Completion of GED or equivalent, Postsecondary education is an asset
Minimum 1 year of customer service experience, exposure to call centre, retail, hospitality, reception/front desk environments an asset
Working knowledge of MS Office Suite, particularly with Excel and Office 365

Wage:

- $ $18.00/ hour based on experience

Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socioeconomic backgrounds and physical and cognitive abilities will make our programs and workplaces richer for all._