Customer Service Representative - Woodbridge, Canada - CMP Group Ltd.
Description
Customer Service Representative - In office position
CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis.
Our commitment to our employees is reflected in our progressive culture, flexible work schedules and attitudes, leading-edge and highly accessible professional development programs, and more.
Benefits
- Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
- Performance, Education & Referral Programs
- Additional statutory Holidays: Easter Monday and Remembrance Day
- Quarterly pizza lunch, Summer BBQ's
- Quarterly town halls, Winter Holiday Party
- And much more
Responsibilities:
- Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily.
- Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner.
- Troubleshoot and investigate customer complaints, managing database records, and drafting status reports on customer service issues.
- Thorough knowledge of CMP products to provide product pricing and stock inquiries.
- Provide warranty, product recall and replacement information quickly to the satisfaction of the customer.
- Daily review of new and open tickets in the CRM.
- Review prepayment orders to ensure orders are paid promptly prior to release.
- Partner with the sales team ensuring high levels of customer satisfaction.
- Communicate and coordinate with colleagues to redirect inquires to ensure a prompt satisfactory customer experience.
- Work with the production teams to ensure backorders are communicated to the customer.
- Assist Account Receivable with short payments on customer orders.
- Build sustainable relationships of trust through open and interactive communication with internal customers.
- Provide Certificate of Insurance and Certificates of Origin to customers as needed.
- Oversee daily the Customer Ship to Validation process.
- Promote safe work practices as outlined within your local Provincial (Ontario/VancouverOSH) or State (Virginia
- OSHA) regulations.
- Follow company and departmental policy and procedures.
- Participate in 11 meetings with Customer Service Team Lead
- Prepare annual goals and objectives.
- Participate in team meetings as required or requested.
- Participate in jobrelated continuing education courses.
- Contribute to the team spirit of cooperativeness.
- Filing and other assigned duties as required
Requirements:
- 3 years of Customer Service experience in a manufacturing environment, preferable in the marine industry.
- 3 years of order entry experience with preference to Infor Visual.
- 3 years of experience or Knowledge of CRM systems in particular Zoho CRM.
- Experience with B2B and B2C is preferred in addition to Big Box stores and their processes
- Post Secondary Degree is preferred.
- Proficient at Microsoft Office/Software, in particular Outlook, Word and Excel.
- Excellent phone etiquette.
- Excellent verbal, written and interpersonal skills.
- Customer Service training programs would be an asset.
Hours
- 8:00 m 4:30 pm, Monday to Friday
- In office position for a couple of months for training, then transitions into a hybrid position afterwards
Salary:
$48,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- How many years of Customer Service experience do you have?
- How many years of manufacturing experience do you have?
- How many years of order entry experience do you have?
- This is an inoffice position, are you able to reliably commute to Vaughan for this job?
- What is your salary expectation?
- How many years of Customer Relationship Management (CRM) experience do you have and list the CRM software you have experience using.
Work Location:
In person
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