Warranty Administrator - Langley, Canada - PACIFIC COAST HEAVY TRUCK GROUP

PACIFIC COAST HEAVY TRUCK GROUP

Verified Company

Langley, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We Offer:

A stable, union environment with a competitive compensation package, including a generous employer paid pension plan
Extended health/dental care benefits and health spending account
Opportunities for development, growth and advancement

Responsibilities:

Follow policies and procedures for document handling, and securing of warranty parts.
File electronic claims in accordance with each manufacturers policies and procedures.
Interpret warranty coverage for customers and dealership employees as needed
Answer telephone inquiries from customers concerning warranty coverage.
Disseminate new warranty procedures or coverage to Service Manager, Service Advisor, Shop Foreman, Parts Manager and Sales Manager as received.
Check warranty claim status daily.
Reconcile credits received for warranty claims weekly.
Work with manufacturers to resolve warranty disputes and customer warranty issues

What we are looking for:

Experience in the Heavy-Duty industry preferred but related industries may also be considered.
Selfmotivated, team oriented individuals who have the ability to perform successfully under pressure.
Professional demeanor and superior customer service skills.

Please note that only shortlisted applicants will be contacted.

Job Types:
Full-time, Permanent

Salary:
From $31.50 per hour

Expected hours: 40 per week

Benefits: