Intake Counselor - Winnipeg, Canada - Manitoba Possible.

Manitoba Possible.
Manitoba Possible.
Verified Company
Winnipeg, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

We are
Manitoba Possible. We believe an inclusive and accessible society is possible. That is why we work together to eliminate barriers to full and equal participation. Manitoba Possible provides programs & services throughout the province. The way we do that is by working collaboratively, diversifying in every way possible, and innovating at every level.


You are

  • An _
    _Intake Counselor_. You responsible for facilitating the intake process, supporting the Program Manager in managing persons waiting for access to services, and performing a variety of clerical tasks.

Your Role

  • Provide information about the mandate and services of the program and eligibility criteria to applicants, public and collaterals.
  • Support the Program Manager in determining basic eligibility for Manitoba Possible services by gathering or receiving the required documentation and comparing it to established program criteria.
  • Respond to general enquiries about Manitoba Possible services by assisting callers to locate appropriate resources, if available.
  • Support the Program Manager by triaging persons waiting for access to Manitoba Possible services.
  • Support the Program Manager by responding to inquiries from persons waiting for access to Manitoba Possible services.
  • Create and maintain electronic and physical client file, including maintaining current information in the client database.
  • Provide clerical support to the program such as, but not limited to, photocopying, filing, ordering supplies, receiving and distributing mail, etc.
  • Maintain, compile and distribute statistical information.
  • Adhere to all Manitoba Possible policies and guidelines.
  • Consistently communicate in a respectful, responsive and responsible manner.
  • Respect and value the diversity of communities and individuals.
  • Collect, analyze and report on data and relevant information.
  • Promote awareness of and participation in Manitoba Possible's activities and community projects.
  • Understand Manitoba Possible's vision, mission, values, and strategic priorities and demonstrate the ability to put them into practice in the workplace.
  • Participate in ongoing professional development activities to maintain current knowledge and expertise regarding areas of practice.
  • Lead by example through individual performance and behavior.
  • Prioritize workload regularly.
  • Work collaboratively with others to achieve program and organizational goals.

What You Know

  • Undergraduate degree in a related discipline with 3 years' experience in a social services agency.
  • Good knowledge of disabilities, medical diagnoses and associated functional limitations is an asset.
  • Strong written and oral communication skills.
  • Knowledge of French language is an asset.
  • Knowledge of Deaf culture and ASL an asset.
  • Knowledge/experience related to intervention programs for preschool children who have a hearing loss.
  • Knowledge of the resources available to families with children age birth to 6 who have hearing loss and other disabilities.
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