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    Administrative Assistant, Front Desk - Surrey, Canada - DIVERSEcity Community Resources Society

    DIVERSEcity Community Resources Society
    DIVERSEcity Community Resources Society Surrey, Canada

    2 weeks ago

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    Description

    The Administrative Assistant, Front Desk provides a welcoming space and assistance to DIVERSEcity clients. This position provides a variety of administrative and clerical assistance in an office setting.

    Key Responsibilities:

  • Answers calls on a busy switchboard and redirects appropriately;
  • Responds to client inquiries via email and other online platforms;
  • Greets clients in a professional manner and directs enquiries to the appropriate staff member or alternate agency;
  • Monitors visitor waiting area(s) and reports suspicious behavior. Documents unusual occurrences in a timely manner on the appropriate form;
  • Maintains in-depth knowledge of DIVERSEcity programs to provide general information to the public as necessary;
  • Oversees volunteers and practicum students who are assigned to the front desk;
  • Monitors staff and visitor's sign-in and sign-out, and is aware of staff's whereabouts so as to efficiently deal with calls and client inquiries;
  • Ensures facility is welcoming, brochure racks and forms are well stocked, bulletin boards are current and a professional and safe atmosphere is maintained;
  • Opens and closes facility;
  • Performs clerical functions such as photocopying, scanning and faxing;
  • Performs administrative functions such as monitoring and purchasing supplies, data entry, updating documents, mail services, and archiving.
  • Supports the planning and execution of departmental events and training sessions by scheduling meetings, creating presentation materials, tracking attendance, and supporting team members to create content.
  • Maintains orderliness of the lunchroom;
  • Purchase and inventory of office supplies;
  • First Aid Attendant;
  • Acts as an emergency response plan coordinator;
  • Other duties as required.

    • Qualified candidates will possess:

  • Completion of grade 12 and completion of up to one (1) year of business of office administration training;
  • Minimum 3-years' experience in an office environment or a combination of education, training, and experience;
  • Exceptional written and oral English language communication skills;
  • Computer and internet skills, including Microsoft Office, iCare and other databases;
  • Minimum 50 WPM, typing speed;
  • Experience working in funded programs and non-profit, preferred;
  • Second language an asset;
  • Ability to work independently and collaboratively in a dynamic group environment.

    • A Criminal Record Check is a requirement of employment.

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