Customer Care Advisor, Canadian Banking - Scarborough, Canada - Scotiabank
Description
Requisition ID: 189490Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Customer Care Advisor, Canadian Banking - Toronto Contact Centre
The Scotiabank - Canadian Banking Contact Centre (CBCC) team is at the heart of our operations.
We are seeking individuals who have a passion for creating a uniquely personal and memorable customer experience. This position will enable you to build a career with a respectful financial institution and Canada's most international bank.
If you have the following experience this may be the perfect job for you:
- Prior experience in customer-focused roles requiring you to ask the discovery questions, to analyze customer need and provide solutions-based advice.
- The ability to multitask between numerous internal platforms while continuing meaningful conversations with our customers.
- Strong problemsolving abilities
- Strong communication skills
- A selfdirected, performanceoriented approach.
- A natural curiosity positioning you to identify opportunities to maximize the customer experience.
- Strong keyboarding navigation skills and a typing speed.
Position Details:
- Location: Birchmount Ave., Scarborough, Ontario
- Start Date: February 2024 with onsite 9 weeks of training Monday to Friday
- Fulltime Position hours per week
Work Schedules:
- Weekend availability and flexibility requested as this is a 24/7 dedicated operation.
- Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks prior to the end of training.
What You Will Be Doing:
- Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
- Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
- Respond to complaints and guiding customers through basic troubleshooting and/or set up processes.
LI-Hybrid
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas
Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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