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    Senior Operations Officer - Toronto, Canada - Scotiabank

    Scotiabank
    Scotiabank Toronto, Canada

    3 weeks ago

    Scotiabank background
    Description

    As a Senior Operations Officer, Client Onboarding, you will be responsible for providing oversight/control of client account opening and maintenance documents, to help reduce risk with applicable regulating bodies.

    Is this role right for you? In this role you will:

    Review documentation for completeness and accuracy, analyze and approve/reject requests or submitted documents, using various applications
  • Support various mid-office functions and ensure superior service is provided to Scotiatrust, Private Investment Counsel, and Canadian Wealth Management branches while working closely with internal and external groups that support these businesses
  • Assist management in the development and delivery of innovative solutions and improved processes, to allow the businesses to focus on client service and business growth
  • Provide exceptional client service support on Client Onboarding related queries by remaining current and informed on existing and new industry regulations and firm policies and procedures
  • Ensure the effective delivery of operational and administrative support to Canadian Wealth Management branches
  • Complete ongoing quality control reviews of system data, operational processes, and distribution of exception reporting to branches, and maintain client account integrity by performing sundry items as required

    • Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you have:

    Post-secondary education
  • 1-2 years' experience in the financial services industry, preferably working with Estates and Trusts, opening accounts and reviewing documents
  • Canadian Securities Course (CSC) and Conduct and Practice handbook (CPH) is an asset
  • Prior knowledge of the securities / brokerage operations including areas such as Client Onboarding and Regulatory Documentation
  • Knowledge of financial industry policies and regulations including AML/ATF, Privacy, KYC, QI & FATCA, CIRO Reg 1300 and CRS
  • Knowledge of Broadridge, SharePoint, AS400, Score, WebPost, Trust GUI, and WealthOne
  • Strong organizational, problem solving, time management, attention to detail, customer service, and communication skills
  • The ability to work with computer-based platforms and applications
  • Demonstrated PC user skills including word processing, MS Office, spreadsheets, and database management
  • An ability and desire to learn new tasks quickly
  • An ability to prioritize & organize incoming work
  • Excellent time management skills
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