Jobs
>
Coquitlam

    Customer Experience Manager - Coquitlam, BC, Canada - TD Bank

    TD Bank
    TD Bank Coquitlam, BC, Canada

    1 week ago

    TD Bank background
    Description
    Customer Experience Associate-Future Opportunities page is loaded Customer Experience Associate-Future Opportunities
    Apply remote type On Site locations Coquitlam, British Columbia time type Part time posted on Posted 22 Days Ago job requisition id R_

    Work Location:
    Personal &

    Commercial Banking Pay Details:
    Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
    Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
    Support the achievement of business objectives by supporting advice goals
    Promote products, advice, services and banking capabilities
    Understand and apply operating policies and procedures
    Support the timely and accurate completion of business processes and procedures
    Escalate non-standard or high-risk transactions / activities as necessary
    Support and participate in process improvement opportunities
    Ensure necessary due diligence to support the accuracy of all customer transactions / activities
    Support the team by continuously developing knowledge in own area
    Participate in personal performance management and development activities, including cross training within own team
    Contribute to a fair, positive and equitable environment that supports a diverse workforce
    Act as a brand champion for your business area/function and the bank, both internally and/or externally
    Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
    Requires a broad knowledge regarding basic product suite of business supported
    Impacts team results through the quality of the services or information provided to customers
    Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
    Requires working knowledge and skills developed through formal training or work experience
    Generally reports to a Manager Customer Experience or Branch Manager
    Post-Secondary or Undergraduate degree (in related field) preferred

    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

    Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

    More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

    We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

    TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

    As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

    Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

    Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals.

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

    Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

    We're delighted that you're considering building a career with TD.

    Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

    Colleague Development

    If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

    You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

    Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.


    Training & Onboarding

    We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

    We do our best to communicate outcomes to all applicants by email or phone call.

    Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.


    Language Requirement:

    Ce poste n'exige pas la maîtrise d'une langue autre que le français./ This position does not require proficiency in a language other than French.

    At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

    In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

    No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

    Our Commitment to Diversity, Equity, and Inclusion

    At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

    We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

    Helping to Make an Impact in Communities – TD Ready Commitment
    TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.

    Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change:
    Financial Security, Vibrant Planet, Connected Communities, and Better Health.

    It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

  • Michaels of Canada, ULC.

    Customer Experience Manager

    3 weeks ago

    Michaels of Canada, ULC. Port Coquitlam, Canada

    Store - VAN-PORT COQUITLAM, BC · We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world · Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to cre ...

  • Sienna Senior Living

    Manager, Resident Experience

    2 weeks ago

    Sienna Senior Living Port Coquitlam, Canada Full time

    Centrally located in Port Coquitlam, Mayfair Terrace Retirement Residence invites you to marvel at its mountain views and scenic walking trails. Explore the outdoors and the many wooded trails, or join us for a class in the leisure studio. Whether you like fresh air, or the indoo ...

  • Michaels of Canada, ULC.

    Customer Experience Manager

    3 weeks ago

    Michaels of Canada, ULC. Port Coquitlam, Canada

    Store - VAN-PORT COQUITLAM, BC · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer s ...

  • Michaels of Canada, ULC.

    Customer Experience Manager

    2 days ago

    Michaels of Canada, ULC. Port Coquitlam, Canada

    Store - VAN-PORT COQUITLAM, BC · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer s ...

  • Michaels of Canada, ULC.

    Customer Experience Manager

    1 week ago

    Michaels of Canada, ULC. Port Coquitlam, Canada

    Store - VAN-PORT COQUITLAM, BC · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer s ...

  • TD Bank

    Manager, Customer Experience Trainee

    3 days ago

    TD Bank Coquitlam, Canada

    **TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **Department Overview** · At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long · - lasting relationships with our customers. By understanding their ...

  • TD Bank

    Manager, Customer Experience Trainee- Korean

    2 weeks ago

    TD Bank Coquitlam, Canada

    426722BR · Retail Banking - Management · Coquitlam, BC · December 1, 2023 · Hours · 18.75 · Workplace Model · Onsite · Pay Details · Department Overview · At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long · - lasting relationships with our cust ...

  • Michaels of Canada, ULC.

    Customer Experience Manager

    4 days ago

    Michaels of Canada, ULC. Pitt Meadows, Canada

    Store - VAN-PITT MEADOWS, BC · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer ser ...

  • TD Bank

    Manager, Customer Experience

    3 weeks ago

    TD Bank Burnaby, Canada

    402357BR · Retail Banking - Management · Burnaby, BC · March 9, 2023 · Company Overview · Department Overview · At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long · - lasting relationships with our customers. By understanding their needs and pro ...

  • Sephora

    Manager, Client Experience

    3 weeks ago

    Sephora Burnaby, Canada

    **Job ID**: 227990 · **Store Name/Number**: BC-Metropolis (0536) · **Address**: Kingsway, Burnaby, BC V5H 4P1, Canada (CA) · **Full Time/Part Time**: Full Time · **Position Type**: Regular · **You'll love working here** · As a Manager, Client Experience, you will be responsible f ...

  • Sephora

    Manager, Client Experience

    2 weeks ago

    Sephora Burnaby, Canada

    **Job ID**: 235000 · **Store Name/Number**: BC-Metropolis (0536) · **Address**: Kingsway, Burnaby, BC V5H 4P1, Canada (CA) · **Full Time/Part Time**: Full Time · **Position Type**: Regular · **You'll love working here** · As a Manager, Client Experience, you will be responsible f ...

  • Sephora

    Manager, Client Experience

    3 weeks ago

    Sephora Burnaby, Canada

    **Job ID**: 235000 · **Store Name/Number**: BC-Metropolis (0536) · **Address**: Kingsway, Burnaby, BC V5H 4P1, Canada (CA) · **Full Time/Part Time**: Full Time · **Position Type**: Regular · **You'll love working here** · As a Manager, Client Experience, you will be responsible f ...

  • FortisBC

    Manager, Customer Experience

    3 weeks ago

    FortisBC Burnaby, Canada

    **Branch**: Gas · **Affiliation**: Management & Exempt · **Employment Status**: Full-Time Regular · **Workplace Flexibility**: Yes · **Posting End Date**: Open until filled · We're a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by pr ...

  • WorkSafeBC

    Manager of Experience

    3 weeks ago

    WorkSafeBC Richmond, Canada

    Job requisition number · 037809 · Job location · Richmond · Full-time / part-time · Full-time · Posting period · From 03/17/2023 to 03/30/2023 · Overview · Are you passionate about stakeholder experience and eager to use your background in market research within a fast-paced envi ...

  • TD Bank

    Manager, Customer Experience

    2 days ago

    TD Bank Burnaby, Canada

    **TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **Department Overview** · At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long · - lasting relationships with our customers. By understanding their ...

  • FortisBC

    Manager, Customer Experience

    12 hours ago

    FortisBC Burnaby, Canada

    **Branch**: Gas · **Affiliation**: Management & Exempt · **Employment Status**: Full-Time Regular · **Workplace Flexibility**: Yes · **Posting End Date**: Open until filled · We're a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by pr ...

  • Complete Care Physiotherapy Centre

    Patient Experience Manager

    2 weeks ago

    Complete Care Physiotherapy Centre Maple, Canada

    Our Mission: To help people get back to things they love doing without the harmful side effects of pain killers, injections and surgeries. · You will manage our Etobicoke and Vaughan location and report to Clinical Director. · CLIENT EXPERIENCE MANAGER Join a team that has fun ev ...

  • Pacific Blue Cross

    Assistant Manager, Customer Experience

    2 weeks ago

    Pacific Blue Cross Burnaby, Canada

    If you're someone with a passion for leading and mentoring a large team through a tactical plan and are wanting to take on a great career opportunity with a local not-for-profit health insurance provider by helping plan and direct the department and leading a team, we want to hea ...

  • Michaels of Canada, ULC.

    Custom Experience Manager Pt

    3 weeks ago

    Michaels of Canada, ULC. Burnaby, Canada

    Store - VAN-BURNABY, BC · We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world · Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, in ...

  • Equinix

    Product Manager, Admin Experience

    2 weeks ago

    Equinix Burnaby, Canada

    Product Manager, Admin Experience · Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex ...