Host/hostess - Kitchener-Waterloo, Canada - Mel's Diner
Description
_MUST BE ABLE TO WORK AT BOTH OUR MEL'S DINER LOCATIONS_
Responsibilities:
- Greet and welcome guests as they arrive at the restaurant with a smile
- Escort guests to their assigned tables
- Provide menus and assist with seating arrangements
- Take reservations and manage the waiting list
- Answer phone calls and provide information to guests
- Assist with coordinating seating for large parties
- Maintain a clean and organized host/host station
- Collaborate with servers, kitchen staff, and management to ensure smooth operations
Qualifications:
- Excellent communication and interpersonal skills
- Strong hospitality mindset with a focus on providing exceptional customer service
- Familiarity with POS systems and basic computer skills
- Previous experience in a customer service or food service role is preferred
- Ability to multitask and handle highpressure situations with grace and professionalism
- Strong phone etiquette and the ability to handle guest inquiries effectively
Job Type:
Part-time
Salary:
$16.50 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
Supplemental pay types:
- Tips
Experience:
- Hosting: 1 year (required)
- Customer service: 1 year (preferred)
Work Location:
In person
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