Application & Infrastructure Analyst Ii - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Application & Infrastructure Analyst II

Job Number : 45250

With a focus on the City of Edmonton's Cultural Commitments to ensure a Safe, Helpful, Accountable, Integrated, and Excellent working environment, you will be responsible for:

Technology Delivery & Operations
Perform complex endtoend solution delivery and maintenance for small systems design, or enhancements to large systems
Actively maintain recognized expertlevel knowledge in multiple identifiable specialisms. Provide definitive and expert advice in the specialist area(s)
Use infrastructure management tools to determine load and performance statistics
Contribute to the planning and implementation of maintenance and installation work, including building and configuration of infrastructure components in virtualized and cloud environments
Problem solving and analysis
Act as a specialized resource with deep skills in a specific technology(s)
Initiate and monitor actions to investigate and resolve problems in systems, processes, and services
Determine problem fixes/remedies. Assist with the implementation of agreed remedies and preventative measures
Test & Support
Respond to equipment malfunctions, unusual or other situations that impact system performance, perform diagnostics and other problemsolving activities, and implement remedial procedures as required
Accept responsibility for the creation of test cases using own indepth technical analysis of both functional and nonfunctional specifications (such as reliability, efficiency, usability, maintainability, and portability)
Create traceability records, from test cases back to requirements
Review system software updates and identifies those that merit action
Tailor system software to maximize hardware functionality
Install and test new versions of system software. Investigate and coordinate the resolution of potential and actual service problems
Maintenance, Planning & Configurations
Maintain an ongoing awareness and understanding of new and enhanced technological development
Research current available technologies to meet customer needs
Provide advice and guidance to support the adoption of methods and tools and adherence to policies and standards
Tailor processes in line with agreed standards and evaluation of methods and tools
Verify and approve changes ensuring the protection of assets and components from unauthorized change, diversion, and inappropriate use

Qualifications:

Degree in a related discipline and 4 years relevant experience
Completion of the twelfth (12th) school grade or GED
Post secondary diploma in a related discipline and 5 years relevant experience or 1 year related certificate and 7 years relevant experience
Technical experience in a computing environment similar to the City of Edmonton's:
Cloud computing (Azure, Amazon Web Services, Google Cloud Platform) training is highly desired
Connecting Technologies team specific licenses and/or certifications:
Cloud computing certifications (Azure, Amazon Web Services, Google Cloud Platform) are considered an asset
VMware VCP in End-User Computing is an asset
Citrix certification including Citrix Netscaler is an asset
Other technology specific certifications and diplomas related to the work are are considered an asset
Advanced working knowledge of cloud computing platforms (Azure, Amazon Web Services, Google Cloud Platform)
Working knowledge of software fax solutions (Open Text RightFax)
Working knowledge of digital signage components and content solutions
Working knowledge of SMTP relay concepts
Knowledge of Microsoft Windows Server 2019 operating system and newer
Knowledge of VMWare vSphere 8.0 and newer
Knowledge of MS Active Directory and Group Policies
Knowledge of PowerShell scripting
Knowledge of ITIL processes
Ability to use Remedy for work order creation and resolution
Ability to participate in a 24/7 oncall support
Proficient with the use of Google G Suite productivity tools
Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton
Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
Demonstrate the foundational competencies, key behaviors and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit
Applicants may be tested

For more information, please refer to our COVID-19 Vaccination Policy ) and COVID-19 Vaccination Procedure ).

_Up to 1 permanent full-time position_

Hours of Work: 40.00 hours per week, Monday - Friday

The weekly hours of wor