Collections Representative - Mississauga, Canada - City of Mississauga

City of Mississauga

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req ID: 23177

Vacancy Type:
Permanent

Number of Positions: 1

Closing Date: 05/02/2023

Duties and Responsibilities:

Prepare and issue collection letters, notices, invoices, related correspondence for delinquent accounts;
Daily review and processing of reports received from the Court into CAMS related to payments, extensions, appeals, motion and reopenings, making adjustments to collection action as necessary;
Respond to all inquiries regarding unpaid accounts via correspondence, by telephone, or assisting customers at the counter via appointments;
Negotiate payment terms, followup and recommend further collection activity;
Provide quality customer service by responding to internal and external customer inquiries;
Reconcile and process payment of third party collection agency invoices;
Maintain and update account information regularly;
Liaise with City departments, third party collection agencies and bailiff;
Undertake research and prepare files for accounts for tax sale;
Perform other duties as assigned;

Skills and Qualifications:

Postsecondary education with two to three years related experience in credit and collection and/or customer service;
Previous experience in municipal taxation, and provincial fines and accounts receivable is an asset;
Completion of the Municipal Tax Administration Program is an asset;
Knowledge and understanding of relevant legislation, procedures, bylaws and policies related to Collections;
Exceptional verbal and written communication with the ability to handle sensitive and controversial issues with tact and diplomacy;
Excellent interpersonal and negotiating skills with an emphasis on customer service;
Strong technical, research and analytical skills an asset;
Proficient computer skills with MS Office specifically with Word, Excel, Outlook and WebEx;
Experience with TXM Tax Manager, SAP, INFOR, CAMS, ICON, SharePoint, Crystal and Municipal Connect is an asset;
Demonstrated organizational and time management skills to meet deadlines and work under pressure;
Ability to manage a variety of duties effectively;

Hourly Rate/Salary:
$ 49, $ 66,385.00

Hours of Work: 35

Work Location:
Civic Centre

Department/Division/Section:
CPS/Corporate Services Dept, CPS/Finance Division, Revenue and Taxation

Non-Union/Union:
Non Union

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.