Data Center Technician - Toronto, Canada - Estruxture Data Centers

Estruxture Data Centers

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

La version française suit la version anglaise **_

We host the data. We provide
the connections. We protect the information.
eStruxture is more than a data center: it's THE largest Canadian data center platform.

It's 15 locations across the country, over 760,000 square feet of space, over 130MW of power and access to over 1,400 network and cloud service providers.

As a growing company, we provide our customers with the capacity, performance and flexibility to meet the demanding expectations of the marketplace and enable them to scale quickly.

And that's what we want to offer our employees.

Become a Data Center Technician
The Datacenter Technician is responsible for the daily operations and maintenance of the data center and supporting facility.

Responsibilities range from installation of cabinets, equipment, cages and cross-connects, performing remote hands requests, and performing or overseeing maintenance of all critical infrastructure equipment.

This is included
in the package

Renewable energy used exclusively by the company: because we care about the environment just like you do;
The Good Neighbors Squad: a team that works on initiatives to give back to society (e.g. fundraising for Ukraine);
The Feedback Forum: a forum that meets every 6 to 8 weeks to discuss areas for improvement;
Telemedicine and reimbursement of your professional expenses;
Annual social events and festivities so you can spend time with your dynamic colleagues outside of work;
And the opportunity to contribute to the rapid growth of a Canadian company headquartered in Montreal.

Your contribution**The duties and responsibilities include but are not limited to:

Provide timely response to all internal and external technical requests
Follow/maintain procedural and technical documentation to ensure accuracy
Escalate events and tickets appropriately, following defined procedures
Participate in projects as required
Actively participate in BU training initiatives
Work directly and remotely with the customer and eStruxture support staff to identify, troubleshoot, and isolate technical issues for resolution
Customer provisioning, such as cabinet, power, and connectivity setup with adherence to SLAs and SLOs
Sales order validation and correction and quality assurance
Compliance with relevant SSAE 18, ISO and PCI controls
Utilize custom monitoring software and internal ticketing system to provide internal/external customer support
Manage access to the Data Center to prevent unauthorized access; sign in/out contractors and visitors
Maintain the data center, ensuring it is organized, clean, and efficient

- support to the Infrastructure team by monitoring, BAS controls and reporting on Data Center infrastructure

Understanding of fire panel, UPS bypass procedures including kirkkey system
Monitor servers for hardware and software alerts to ensure a high level of data integrity and availability
Assist in planning and general maintenance of systems in the Data Center facilities
Troubleshoot and Test of faulty network wiring and coordinating repair
Perform professional services such as reboot of servers, restarting services/processes, basic configuration, administration of operating systems for external and internal customers
Support in the daytoday operations in the Data Center facility by performing daily walk throughs, cleaning, sanitizing, sweeping, mopping, miscellaneous building maintenance, such as painting, and all other duties as assigned by the local DCM

Working Conditions

Shift may require the employee to work without direct onsite supervision
Fastpaced environment, must be able to multitask and prioritize
Work in the elements while on roof top, loading dock area or while conducting grounds keeping activities (clearing of exterior walkways of snow/ice, removal of refuse and recyclable materials, etc.)

Our contribution**- Team: We are one family.

Inclusion: Everyone is welcome at our company.
Responsibilities: We take responsibility and ownership.
Customer centricity: They are at the heart of everything we do.
Neighborliness: We care about the wellbeing of those around us.

The profile we are looking for
Education/Certification/Experience

Minimum of 2+ years in a Data Center Environment, Industry technical certifications or equivalent technology background
Experience and understanding of electrical, mechanical, and lifesafety systems
Minimum 2 years' experience working with York chillers
Minimum 2 years' experience working with BAS cooling towers and BAS controls
Minimum 2 years' experience working with Baldor generator systems
Minimum 2 years' experience working with Vertiv/Liebert NXL Series UPS systems

Electrical certifications