Manager, Operations Training, Tim Hortons, Canada - Oakville, Canada - Restaurant Brands International

Restaurant Brands International

Verified Company

Oakville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Restaurant Brands International:

Restaurant Brands International Inc.

is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries.

RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS.

These independently operated brands have been serving their respective guests, franchisees and communities for decades.

Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Our Opportunity:

Reporting to the Sr Manager, Operations Training
, the _Manager, Operations Training plays_ a key role in the development and facilitation of training programs within Tim Hortons University.

This individual will work cross functionally with key stake holders to ensure accurate, timely, and engaging training content is developed to facilitate successful training programs to Restaurant Leaders.

Role Description:

Presentation & facilitation skills
Design and develop appropriate training materials and professional development courses.
Facilitate interactive and engaging training programs for handson, classroom and virtual.
Deliver on all stages of a project from startup to finish within the established timeframes and simultaneously manage several projects to successful completion.
Write, edit and format documentation and materials needed for each program including facilitator scripts/guide, workbooks, storyboards, webinars, videos and other training media as needed.
Collaborate with Subject Matter Experts to determine needs, develop course content and evaluate effectiveness of training programs.
Participate in all aspects of the instructional design process
Establish instructional design and development standards for all existing and future training materials.
Evaluate effectiveness of training programs through surveys and analysis with internal and external stakeholders.

Role Requirements:

years of experience in training or QSR operations

Ability to write and speak French is required
Strong facilitation and hands on training skills
Strong written and verbal communication skills
Strong Power Point & Excel skills
Strong time management, prioritization and organizational skills, planning and project management skills
Ability to work in a fast paced, multitask environment with competing priorities
Willingness to take on new projects and initiatives
Strong problem solving and task analysis skills
Possess a responsible, detailoriented, resultsdriven work ethic
Is a Tim Hortons Brand Ambassador at all times
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request._

TimHortons