Order Entry - Guelph, Canada - Lynden International Logistics Co.
Description
SUMMARY:
This position is responsible for providing customer service, clerical and administrative duties to a number of clients and their customers, ensuring accuracy and complete confidentiality.
This is an in-office position which requires you to work Monday to Friday from 8:00am - 4:30pm.
DUTIES AND RESPONSIBILITIES:
- Computer entry of customer orders
- Oversee EDI transactions on behalf of the client and customer
- Take order desk calls
- Handle customer inquiries regarding delivery status of orders
- Provide proof of delivery
- Enter customer complaints into call management system to record all details pertaining to the complaint
- Resolves customer problems and complaints
- Communicate daily with clients to provide information as requested
- Maintain and verify inventory and forward to clients
- Process client claims with carriers for any damages or loss while in transit to the customer
- Update management with any client updates and requests
- Sorts and files documentation as required
- Performs ongoing training as required
SKILLS/TRAINING REQUIRED:
- Ability to work independently and as a team member
- Excellent verbal and written communication skills
- Excellent customer service skills and pleasant telephone manner
- Good interpersonal skills to liaise effectively with clients, customers, staff and management
- Ability to handle stressful situations and a high diverse volume of work
- Neat, thorough and possesses excellent time management skills
- Strong problem solving skills a definite asset when working with different client levels
Job Types:
Full-time, Permanent
Benefits:
- Casual dress
- Company pension
- Dental care
- Extended health care
- Onsite parking
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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